Head of customer service Jobs in Loxstedt

It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.

Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking talented individuals to join our team and support our focus on energy transformation.

Find out how you can make a difference at Siemens Gamesa : .

The Advanced Operations Coordinator (JOC) will be reporting to the Head of Operational Planning & Coordination and will be a member of the Joint Operations team in the Germany Offshore Service organization. The main responsibility is to take care of a smooth operation on a dedicated site while taking responsibility for important aspects of the short and medium term planning process for this site. Working location will be predominantly in Hamburg BTC or Bremerhaven with potential visits on an offshore or an island based operational site. The responsibilities include :

• Raise, schedule and allocate both planned and unplanned maintenance activities in conjunction with Siemens Gamesa field staff and customer personnel via Enterprise-Resource-Planning System.
• Maintain efficient timescales for planned maintenance activities; create daily and weekly plans for site teams as required in conjunction with Senior Technician. Report service schedule progress to Management and Customer.
• Control and technical verification within Enterprise-Resource-Planning System; collate time data and parts consumption to allow billing (service vs warranty) and parts replenishment to be initiated. Close Service Orders in Enterprise-Resource-Planning System.
• Monitor weather and coordinate transports. Plan workload including port operation and control of documentation relevant for planning.
• Daily check on progress with field personnel, get status of work progress to plan for next day.
• Coordinate record keeping and documentation archiving to support full historical traceability of service work carried out.
• Check accurate reporting into and utilization of electronic workflow status spreadsheets. Provide data in support of the reporting process in conjunction with the Site Management.
• Interface between different stakeholders, such as Resource Management, Site Management, Spare Parts Team, Procurement. Ensure transparency of important topics between those parties.
• Maintain service and retrofits schedule tracking for management information.
• Basic financial administration, raise purchase requisitions, request setting up of new vendors.

What You Need To Make a Difference

Passion for renewable energy and a sense for the importance to lead the change. We are also looking for…

In return of your commitment we offer you…

Become a part of our mission for sustainability : Clean energy for generations to come

A global team of diversecolleagues who share passion forrenewable energy

Trust and empowerment to make your own ideas reality

Personal and professional development to grow internally within our organisation

Flexible working hours as well as home-office

Employer-funded pension

Attractive remuneration package (fixed / variable)

Local benefits such as subsided lunch and public transport tickets, employee discounts and much more

Empowering our people

How do you imagine the future?

Our global team is on the front line of tackling the climate crisis, reducing carbon emissions – the greatest challenge we face.

We believe diversity creates more opportunity for success. That’s why we recruit great minds from all walks of life : it doesn’t matter the gender, age, ethnic background, sexual orientation or disability. Our main aim is to find people from around the globe who can contribute to world-changing technology.

Severely disabled applicants are encouraged to reach out to us. We have inclusive recruiting processes specifically for severely disabled persons in Germany and we do our utmost to tailor working spaces to suit your individual needs. In cases of severe disability, applicants who are equally qualified will be given preferential consideration.