Head of customer service Jobs in Staufen im Breisgau

Your Responsibilities

We are seeking an exceptional Leader who will play a pivotal role in shaping customer interactions on Jedox Platform and improving team performance continuously. This is a unique opportunity to lead a critical product development at the intersection of user interface technology, platform strategy and UX innovation.

• Lead the Platform Customer Interaction area in Engineering team, ensuring the delivery of KPI-driven web components and services through cross-functional teams’ collaboration
• Align platform development goals with company strategy, including product and engineering strategies by working closely with the VP of Engineering and the engineering leadership team
• Take full disciplinary leadership of the Engineering Platform Customer Interaction  area , with responsibilities for personnel development,  capacity  planning and capability building
• Shape and drive the strategic  development of the platform customer interaction area in partnership with the  Engineering   leadership  team
• Oversee cost management for the Engineering Platform Customer Interaction area, including budget planning, cost control, reporting and  managing  cost-saving opportunities
• Facilitate seamless stakeholder collaboration across departments, including Product Management, Customer Support and Cloud Operations, to ensure alignment and efficiency
• Manage relationships with third-party service providers to ensure performance, quality and smooth collaboration across entities

The role can be based remotely, but would be preferred close to Freiburg or Frankfurt where we have our Germany based offices.

Your Profile

You have gained experience in leading a team and possess of exceptional people management skills.

About us

Jedox is a leading software solution that enables business planning, budgeting, and forecasting for finance, sales, and other business functions with leading-edge technology to drive Digital Transformation and provide tangible customer value. Constant innovation has made us a leader in the Enterprise Performance Management (EPM) sector.

Our Values :

At Jedox, we pride ourselves on our core  corporate values, which drive our success as a team.

Our growth mindset encourages  us to constantly learn, evolve and innovate, pushing ourselves to new heights.  We work together as #OneTeam OneJedox,  with a shared passion for achieving excellence in everything we do. We execute with precision and hold ourselves to the highest standards of excellence,  ensuring that we deliver impactful results  that exceed our customers' expectations. Our focus on people  centricity ensures that our employees are at the heart of everything we do, enabling us to  attract and retain top talent. We believe that effective communication  and engagement  are key to building strong relationships, both internally and with our  customers, partners and stakeholders.

Why should you join our team?

At Jedox, we want our customers to achieve #Superplännen. It is that exhilarating  feeling when an organization performs how it envisioned it.

When y ou plan for the future and  achieve your goals, we call it Superplännen, and we want you to achieve the same. This is why at Jedox our culture is shaped by our global collaboration, passion for people and  development, diversity, and commitment to innovation. We refer to it as our  #OneTeam mantra, which is ingrained in everything we do.

We believe in lifelong learning and encourage team members to pursue personal and professional development, including internal & external training and certifications. We also enjoy meeting regularly (online or in persona) with each  other all across the world for work, team events, to spend quality time together & have fun, or even do sports together.

The same effort and attention are being given to ensure employee satisfaction in an out of the office. Some of those perks include :

Flexible work : we love to work together in the offices as #Oneteam, but we also enjoy the possibility of working from everywhere and owning working hours.

Take time to care for yourself : We offer generous vacation time and comprehensive health benefits plans, including Pension  plans.

Plan for your future : Planning means something different to everyone. Work with your Line Manager to implement a career growth plan that suits your path.

Reduce your footprint : All offices are centrally located and can be easily reached via public transportation. Most Jedox offices offer public transit reimbursement or other perks like bike leasing.

High-impact  working environment : we enjoy flat hierarchies and short decision-making processes.

Get  corporate discounts across many brands and products.

Jedox is committed to creating an inclusive workplace and does not discriminate based on color, religion or belief, nationality, social or ethnic origin, age, gender, sexual orientation, or any other status protected by the laws and regulations in the geographic locations in which we operate.