Operations consultant Jobs in Berlin

About this role

As an Operations Manager you are at the very centre of our vision here at Medbelle. Your role is pivotal as you will ensure every treatment journey is managed diligently efficiently and professionally and ensuring that our consultants partners and patients receive the highest standard of service and support possible.

As an Operations Manager you will be a crucial part of fulfilling our mission of raising the standard of healthcare. Together with the rest of the team you will help create a new way of both managing pathways for healthcare professionals and delivering healthcare to patients in the UK and beyond.

What you will do

• Organising and managing all aspects of our patients journeys from first contact to the moment they are discharged from our care.
• Acting as the central point of contact for our consultants partners and their admin teams ensuring they feel listened to supported and appropriately informed throughout our mutual patients treatment journey.
• Building rapport with surgeons secretaries hospitals and corporate partners to ensure continued engagement with Medbelle. Including providing positive and negative feedback both from and too these partners.
• Assist the onboarding of our partner surgeons and their admin team by introducing them to our digital structures and workflows and setting fair and competitive prices for our care packages
• Portraying Medbelle in a way that is in keeping with our brand as the highest quality care provider.
• Achieving your individual monthly KPI and productivity targets.
• Work closely with our Patient Care Complaints Resolution Partnerships and Product teams to enable an best in class patient experience.
• Continuously adhere to and improve upon our internal processes to ensure clear & regular communication efficient workflows and strong team / department cohesion.
• Continuously adhere to and improve upon our external processes with consultants partners and hospitals to drive our high standard of service value proposition forward.

Who you are

What we offer

The application process

Screening : After you submit your application materials we will review them to gauge if they meet our requirements. We aim to get back to you as soon as possible.

Recruiter call : If you pass the initial screening we will be in touch to schedule an initial video call. The goal of this initial video interview is to learn more about you and what you are looking for. This call is also an opportunity for you to learn more about Medbelle and the role so that we can both evaluate if there is a mutual fit.

Onsite interview : If all goes well we will be in touch to schedule a facetoface interview with our Operations Team Lead and two other people from the team. This will allow you to show how your experience will help you contribute to the role and department.

Offer.

About us

Medbelle is building the worlds first digital hospital enabling better specialist care pathways at lower costs throughout the UK. Their custombuilt technology supports their nationwide network of most private UK surgeons and hospitals which redefines healthcare accessibility and empowers patients and clinicians alike.

OUR CULTURE

50 Medbellians

25 Nationalities

17 Languages

Alone you go fast together you go far : We celebrate strong individual performance but we believe that it is only the first step towards success. Extraordinary results require that talented individuals collaborate with strong opinions weakly held and with a shared commitment to do whatever is best to achieve our joint mission.

If this role our mission and our culture resonate with you then we would love to hear from you.

We are also open to general applications from extraordinary candidates.

If you want to learn more about us here are some links to get you started :

Trustpilot : Bestrated medical provider in the UK What our patients say What our team members say Medbelle we strive daily to be as inclusive as possible not just because its the right thing to do but because it makes us stronger.

We will always celebrate you for well being you!

This means all qualified applicants will receive consideration for employment without regard to race colour religion gender gender identity or expression sexual orientation national origin genetics disability or age.

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1