Service agent Jobs in Reinheim
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Service agent • reinheim
IT Service Manager
AB EnzymesKreisfreie Stadt Darmstadt, DE- Gesponsert
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Lufthansa Seeheim - More than a Conference HotelSeeheim-Jugenheim, DeutschlandFront Office Agent (STARS) •
tristar GmbHDarmstadt, DEIT Service Manager
AB EnzymesKreisfreie Stadt Darmstadt, DEThe Role
In this role you will be an integral part of the global AB Enzymes IT Team and closely cooperate with our Business Technology Partner in the UK. You will be responsible for the IT Service Management and lay the foundation for our must-win-battle “IT Service & Operations”.
You will be part of the Darmstadt based IT team and report to the Global Head of IT.
You will be responsible for :
- Continually and proactively improve the effectiveness and efficiency of IT processes and services
- Provide administrative management and support for global IT service delivery
- Support the team with ticket quality improvements and escalations
- Collaborate with cross-functional teams to document IT processes & policies
- Improve our service channels and IT ticket management
- Create and maintain support processes
- Support the Head of IT with general governance topics, audits, reviews of assets and licenses
- Help the global IT Team with user communication and managing change
- Collaborate with our Business Technology Partner and other key IT suppliers and manage contracts
- Software / applications support within the service area
- Implementing Core Technology projects together with the global IT Team and our Business Technology Partner
About You
Why Us
We value diversity and therefore welcome all applications – regardless of gender, nationality, ethnic and social origin, religion / belief, disability, age as well as sexual orientation and identity.
If you are interested in this position, we look forward to receiving your application together with your salary expectations.
AB Enzymes
Location : Feldbergstrasse 78, 64293 Darmstadt, Germany