IT Service Manager

The Role

In this role you will be an integral part of the global AB Enzymes IT Team and closely cooperate with our Business Technology Partner in the UK.

You will be responsible for the IT Service Management and lay the foundation for our must-win-battle IT Service & Operations .

You will be part of the Darmstadt based IT team and report to the Global Head of IT.

You will be responsible for :

• Continually and proactively improve the effectiveness and efficiency of IT processes and services
• Provide administrative management and support for global IT service delivery
• Support the team with ticket quality improvements and escalations
• Collaborate with cross-functional teams to document IT processes & policies
• Improve our service channels and IT ticket management
• Create and maintain support processes
• Support the Head of IT with general governance topics, audits, reviews of assets and licenses
• Help the global IT Team with user communication and managing change
• Collaborate with our Business Technology Partner and other key IT suppliers and manage contracts
• Software / applications support within the service area
• Implementing Core Technology projects together with the global IT Team and our Business Technology Partner

About You

• 5+ years of hands-on experience in IT Service, Apprenticeship in IT engineering or business
• A passion for service delivery and service improvement
• Deep understanding of service management principles and frameworks (especially ITIL)
• A good understanding of IT systems, infrastructure and emerging technologies in order to understand the service delivery landscape and effectively communicate with technical teams
• First experience in IT project management
• Ability to structure work and processes efficiently
• Strong communication skills and a customer-focused mindset
• Ability to think cross functional to find the best solutions for the company as a whole
• Be motivated to make a real difference to the way our business works
• Fluent in English language

Why Us

• An opportunity in an exciting and growing industry with business development prospects which are based on a future proof & sustainable technology
• An international working environment with the chance to further develop yourself personally and professionally
• A challenging and multifaceted employment opportunity with long-term perspective in a fast-growing leading company in the enzyme industry
• A progressive, team-oriented management which supports you through open communication and accessibility
• A modern, creative and innovative company that achieves success through its people
• Competitive compensation and benefits package
• You will find a collaborative and open-minded culture, flat hierarchies and a people first’ attitude
• Future career opportunities through our ABF network
• The possibility to mobile working

We value diversity and therefore welcome all applications regardless of gender, nationality, ethnic and social origin, religion / belief, disability, age as well as sexual orientation and identity.

If you are interested in this position, we look forward to receiving your application together with your salary expectations.

AB Enzymes

Location : Feldbergstrasse 78, 64293 Darmstadt, Germany