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Site supervisor • rosbach vor der hohe
Customer Service Engineer
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Körber Supply Chain Consulting GmbHBad Nauheim, Hesse, DECustomer Service Engineer
Ribbon Communications Operating CompanyOberursel, Hesse, Germany- Vollzeit
SUMMARY
Qualified candidates will be dedicated to supporting our customers. This is a highly technical role, providing post-sales remote / on-site support of Ribbon Communications along with 3rd Party Products in a complex integration environment. The Engineer will be required to develop and maintain expertise on the products deployed within the Customer network. He is required to
support all aspects of implementation and support of the Carrier Ethernet Switch / Router and Multi Service Provisioning Platform (MSPP) portfolio into carriers and service providers throughout the region.
The role is based in Germany, preferably in the Frankfurt area and requires the ability to travel up to 30 % of the time to Customer and Ribbon Communication premises
POSITION RESPONSIBILITIES
- Troubleshoot and resolve technical problems including Lab simulation
- Analyze network and equipment configuration problems and defects
- Provide on-site troubleshooting when required.
- The preparation of equipment configurations and validation of configurations for new installations, changes within the network, software upgrades, …
- Development and maintenance of fault diagnosis procedures to support effective fault resolution
- Development and maintenance of network operational support procedures related to the Ribbon Communication IP Optical products
- Support deployment and design of L2 / L3 architecture for Service Providers / Telecom Industry.
- Network related testing to ensure that the products operate correctly
- Interface with 3rd Tier Technical Support, Engineering, Product Management and other departments to address customer’s issues in the most effective manner
- Knowledge transfer, executing internal training
EDUCATION AND EXPERIENCE
Advantages
The successful candidate must be eligible to work in Germany.