Supervisor call center Jobs in Beckingen

Arendt & Medernach is the leading independent business law firm in Luxembourg with over 800 professionals. The firm's international team of more than 450 legal experts represents Luxembourg and foreign clients in all areas of Luxembourg business law from its main office in Luxembourg and representative offices in Frankfurt, Hong Kong, London, New York, and Paris.

Our service to clients is differentiated by the end-to-end specialist advice we offer, covering all legal, regulatory, taxation, and advisory aspects of doing business in Luxembourg.

Our firm advises international and domestic clients in all areas of business law relevant to their business activities, ranging from fund formation, banking, insurance, private equity, and real estate to corporate and tax matters.

Given the ongoing development of our firm, we are currently recruiting :

Core Infrastructure Supervisor

Based in our Hamm Office

The Core Infrastructure Supervisor is responsible for overseeing the design, implementation, and maintenance of the organization's infrastructure. This role involves managing a team of IT engineers, ensuring infrastructure high availability, security, and performance. The Core Infrastructure Supervisor will lead efforts in troubleshooting complex IT issues, implementing new technologies, and ensuring that the infrastructure meets the business's operational needs. This position also ensures compliance with best practices and industry standards while mentoring and developing the IT engineering team.

Your role :

• Team Leadership and Management : Supervise a team of IT engineers, providing support in technical and career development.
• Set team goals, performance expectations, and conduct performance reviews to ensure alignment with organizational objectives.
• Allocate resources effectively across IT projects and initiatives to ensure timely and high-quality delivery.
• Foster a collaborative and high-performance environment, encouraging teamwork and continuous learning within the team.
• Network Management : Oversee the management and maintenance of internet access, remote access solutions, and the organization's network infrastructure. Ensure secure and reliable connectivity for all users, troubleshoot complex network issues, and implement new technologies to enhance network capabilities
• Security Operations : Implement and manage security measures to protect the organization's systems and data. Safeguard against phishing, spam, malware, and other threats. Monitor for security incidents and respond promptly and effectively.
• Disaster Recovery (DR) Management : Develop and maintain disaster recovery plans to ensure the organization's ability to recover from disruptions. Conduct regular DR tests and update plans as needed.
• Backup Services : Oversee the implementation and management of backup solutions to ensure data integrity and availability. Conduct regular backup tests and ensure compliance with data retention policies.
• On Premise Hosting Management : Manage and monitor the organization's hypervisor and storage infrastructure to ensure high availability, performance, and security.
• Documentation and Reporting : Maintain comprehensive and up-to-date documentation, including diagrams, configurations, and troubleshooting procedures.
• Produce regular reports on performance, incidents, and system improvements for senior management.
• Develop and update network management procedures to ensure consistency and best practices.
• Budget and Resource Management : Assist in the planning and management of the network infrastructure budget, ensuring that resources are allocated effectively for network projects and ongoing operations.
• Monitor network-related expenses to ensure cost efficiency and recommend cost-saving strategies without compromising quality.
• Training and Development : Organize and lead technical workshops, knowledge-sharing sessions, and certification programs to build the team's skill set.

Your role :

Arendt

Within Arendt, we uphold high standards. Our professionals work with clients on engaging projects, empowered from the start. With a strong local presence in Luxembourg and international reach, we support and train our team members to thrive in a culture of excellence. Specialised teams ensure the right skills are available, allowing for a focus on added value. Our leaders are approachable, providing support and mentoring.

We offer a vibrant social life with numerous events, embracing sports and art, our culture encourages openness and discovery beyond the professional realm. With over 50 nationalities represented, Arendt is committed to the well-being of its staff, serving the best interests of its clients, protecting the environment, and supporting education.

Arendt promotes equal opportunities and value each employee for what they bring to the community. For more information, please refer to our diversity and inclusion policy on our website.

Interested?

If you are interested in this job opportunity, we are looking forward to receiving your application.

All applications will be treated confidentially.

Please be aware that the selected candidate will be required to provide a criminal record (or certificate of good conduct).