Supervisor customer service Jobs in Hilden
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Supervisor customer service • hilden
Zuletzt aktualisiert: vor 1 Tag
In your role as the Function Team Lead, you will become the vital link for our Customer Service Representatives (CSRs), seamlessly connecting their daily tasks with the intricacies of customer proc...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Are you fluent in German and passionate about providing excellent customer service? We are looking for motivated, service-oriented professionals to join our international team in Greece!.Handle cus...Mehr anzeigenZuletzt aktualisiert: vor 17 Tagen
Supervisor PRM Service (m / w / d) bei Klüh Security GmbH | softgarden.Supervisor PRM Service (m / w / d).Sorgen Sie mit uns, als Dienstleister im Bereich Passenger with Reduced Mobility (PRM), dass Fluggä...Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
Amphenol CMT is proud to be an industry leader in the advanced development and manufacturing of critical medical devices that transform and elevate patient care.
We specialize in tailored interconne...Mehr anzeigenZuletzt aktualisiert: vor 19 Tagen
- Gesponsert
German Customer Service Representative
BitunixDüsseldorf, DE The German Customer Service Representative (Tier 1) is responsible for delivering high-quality frontline support to Bitunix’s German-speaking users.
This role focuses on handling general inquiries, ...Mehr anzeigenZuletzt aktualisiert: vor 19 Tagen
Team Lead Customer Service
EnvaliorDormagen, NRW, DEQuick Apply
Kundenberater - Customer Service
QVCDuesseldorf, Nordrhein-Westfalen, DE Kundenberater – Customer Service (all gender).DE, Nordrhein-Westfalen, Duesseldorf.In unserer Gesellschaft QVC eService LLC & suchen wir im Bereich.
Düsseldorf oder Kassel ab sofort.Kundenberater – ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
- Gesponsert
Central Europe Customer Service Manager
Seco ToolsErkrath, North Rhine-Westphalia, Germany Europe Customer Service Manager.Our Global functionalized Customer Service organization within Sales & Marketing is supporting to drive our growth ambitions productivity and profitability targe...Mehr anzeigenZuletzt aktualisiert: vor 7 Tagen
- Gesponsert
Central Europe Customer Service Manager
SandvikErkrath, North Rhine-Westphalia, Germany Europe Customer Service Manager.Our Global functionalized Customer Service organization within Sales & Marketing is supporting to drive our growth ambitions productivity and profitability targe...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
Customer Service Representative - German Speaker
FH Collective AcademyDüsseldorf, GermanyQuick Apply
- Gesponsert
Supervisor Customer Service (m / w / d)
Reisen Aktuell GmbHDüsseldorf, DE Über uns Supervisor Customer Service (m / w / d)Reisen Aktuell GmbH | Koblenz am RheinÜber die StelleDu suchst eine verantwortungsvolle Position im Kundenservice, bei der du deine Erfahrung einbringen ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
- Gesponsert
Customer Service Specialist
Segway NavimowGreater Dusseldorf Area, Germany Assist senior service managers in supporting distributors, service partners, and key customers;.Support technical training and help prepare service documentation and materials;.Coordinate with serv...Mehr anzeigenZuletzt aktualisiert: vor 28 Tagen
Associate Customer Service Supervisor
ECOLAB Deutschland GmbHMonheim am Rhein, Germany Want to build a brighter, bolder future and cultivate your career? Join Ecolab's team and help create a world in which we all thrive.
Ecolab is seeking an Associate Customer Service Supervisor to jo...Mehr anzeigenZuletzt aktualisiert: vor 14 Tagen
- Gesponsert
Customer Service Manager
Hartmann YoungDüsseldorf, DE Customer Service Manager - Medical Device.Hartmann Young is partnered with an established global organisation in diabetes care, seeking to grow the team in Germany with the addition of a Customer S...Mehr anzeigenZuletzt aktualisiert: vor 16 Tagen
- Gesponsert
Customer Service Representative
Sailun Tyre EuropeDüsseldorf, DE Sailun, being one of the fastest globally growing tyre companies, has been progressing upward steadily every year in the global industry ranking.
With the passion of making great tyres for the futur...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
Specialist Customer Service OE
ngksparkplRatingen, North Rhine-Westphalia, Germany Wir suchen Sie ab sofort als Specialist Customer Service OE (w / m / d) für unseren Standort in Ratingen – werden Sie Teil unseres Teams.
In dieser Rolle sind Sie wichtiger Teil unseres Customer Service...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
Customer Service Consultant (m / w / d)
Stepstone GmbHDüsseldorf, Germany Stepstone ist eine führende Online-Jobplattform in Deutschland, die Jobsuchenden hilft, den richtigen Job zu finden.Als einer der größten Anbieter auf dem Jobmarkt in Deutschland haben wir bereits ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
- Gesponsert
Customer Service Consultant (mwd)
StepStone GroupDüsseldorf, North Rhine-Westphalia, Germany Rolle des Customer Service Consultants (m / w / d).Du arbeitest im Kundendienst und bist erste •r Ansprechpartner •in für unsere Kunden rund um die Anzeigenschaltung nach dem Verkauf.Durch eigenständiges...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Associate Customer Service Supervisor
EcolabMonheim am Rhein, Germany Want to build a brighter, bolder future and cultivate your career?.Join Ecolab’s team and help create a world in which we all thrive.
Ecolab is seeking an Associate Customer Service Supervisor to jo...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Werkstudent Customer Service
auxmoneyDüsseldorf, North Rhine-Westphalia, Germany Du möchtest nicht einfach nur einen Studentenjob, sondern Teil eines Teams sein, das wirklich etwas bewegt? Dann bist Du bei uns im Customer Service genau richtig.
Wir begleiten unsere Kundinnen und...Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen
Internship Customer Service Experience Europe
Henkel groupDüsseldorf, North Rhine-Westphalia, Germany Support the team with project organization and coordination.Track project progress, risks, and issues, and keep information updated.
Help run key meetings and follow project management processes.Pre...Mehr anzeigenZuletzt aktualisiert: vor 18 Tagen
Supervisor PRM Service (m / w / d)
Klüh Security GmbHDüsseldorf, Nordrhein-Westfalen, DeutschlandQuick Apply
- Gesponsert
Customer Service Representative II (Remote)
Amphenol CMTDüsseldorf, DEHomeoffice
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German Customer Service Representative
BitunixDüsseldorf, DEVor 19 Tagen
StellenbeschreibungLanguage Proficiency : Native or fluent in German (C1 / C2) and English (B2+), both written and verbal. Experience : Minimum 1 year of customer service experience, ideally in fintech, crypto exchange, or related industries. Knowledge of cryptocurrency trading basics (Spot & Futures). Understanding of customer service CRMs and live chat systems. Strong attention to detail and ability to multitask effectively. Excellent communication and problem-solving abilities. Strong emotional intelligence and empathy in user interactions. Dependable, punctual, and proactive team player.
Role Overview
The German Customer Service Representative (Tier 1) is responsible for delivering high-quality frontline support to Bitunix’s German-speaking users. This role focuses on handling general inquiries, providing accurate information about trading products and account services, and ensuring a professional, prompt, and empathetic customer experience.
As a Tier 1 agent, you will manage foundational customer requests — including account assistance, Spot and Futures trading basics, and KYC support — while escalating complex technical or compliance issues to higher tiers when necessary.
Key Responsibilities
- Live Chat Responsiveness
- Respond to all incoming live chat inquiries within 20–30 seconds, ensuring prompt and consistent engagement.
- Maintain an Average Handling Time (AHT) of 10–15 minutes per chat, balancing speed with accuracy and user satisfaction.
- Customer Inquiry Resolution
- Accurately identify, troubleshoot, and resolve user concerns within Tier 1 scope, following company policies and standard support procedures.
- Minimize unnecessary transfers by resolving issues at the Tier 1 level whenever possible; escalate only complex cases with full documentation.
- Quality & Customer Experience
- Achieve and sustain a Customer Satisfaction (CSAT) rating of 90% or higher through empathetic, clear, and professional communication.
- Adhere to all Quality Assurance (QA) standards, ensuring accuracy, compliance, and professionalism in every customer interaction.
- Uphold Bitunix’s core support philosophy : fast, reliable, and human-driven assistance — no AI bots, real agents only.
- Operational Excellence
- Record all customer interactions, resolutions, and case details accurately in the internal CRM or support platform.
- Identify recurring issues, bugs, or user pain points and report them promptly to QA or the Team Lead for review.
- Participate in weekly QA feedback sessions, performance evaluations, and refresher training to maintain high service standards.
- Collaboration & Teamwork
- Coordinate with Tier 2, Technical, and Compliance teams for timely resolution of escalated issues.
- Support cross-team projects, campaigns, or feedback initiatives that aim to improve the overall user experience.
Qualifications & Skills
Technical Skills :
Soft Skills :