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Supervisor customer service Jobs in Kelkheim (Taunus)
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Supervisor customer service • kelkheim taunus
Customer Service Engineer
Ribbon Communications Operating CompanyOberursel, Hesse, GermanyCustomer Service Manager - SAP CX (all genders)
adesso SEHerriotstraße 1, Frankfurt, DEUSenior Consultant SAP Customer Service (all genders)
adesso orange AGHerriotstraße 1, Frankfurt, DEU- Gesponsert
Customer Service Administrator (w / m / d)
Parker Hannifin Manufacturing Germany GmbH & Co. KG Mainz-KastelMainz-Kastel, DeutschlandInternationaler Customer Service (m / w / d)
DIS AGRaunheim, Hessen, DECustomer Service Representative (m / w / d)
AbbottEschborn, Hesse, Germany- Gesponsert
Customer Service Representative (gn) - Mainz
Edmund OpticsHofheim am TaunusCustomer Service Advisor (m / f / d)
GULP – experts unitedSchwalbach am TaunusSupervisor Customer Service (m / w / d) Pharmalogistik
Page PersonnelKelsterbach, DE- Gesponsert
Team Lead Customer Service Stammdatenpflege (m|w|d)
Süwag Energie AGFrankfurt-Höchst, DECustomer Service Mitarbeiter (m / w / d)
Insight Health GmbHWaldems-Esch, DECustomer Service Associate (m / w / d)
Walter-Fach-Kraft GmbH & Co. KGKelsterbach, DeutschlandCustomer Service Agent Luftfracht (m / w / d) QuickSTAT
Kuehne+NagelKelsterbach, Hessen, GermanySolutions Architect Customer Service Solutions
NTTBad Homburg, Germany- Gesponsert
Bankett Service Supervisor (m / w / d)
Dorint Hotel Frankfurt / OberurselOberursel, GermanyCustomer Service Manager
JLLKronberg im Taunus, DEUCustomer Service (m / w / d)
Orizon Holding GmbHBad HomburgTechnical Customer Service Representative (m / w / d)
Sun ChemicalNiedernhausen, Hesse, DECustomer Service Engineer
Ribbon Communications Operating CompanyOberursel, Hesse, Germany- Vollzeit
SUMMARY
Qualified candidates will be dedicated to supporting our customers. This is a highly technical role, providing post-sales remote / on-site support of Ribbon Communications along with 3rd Party Products in a complex integration environment. The Engineer will be required to develop and maintain expertise on the products deployed within the Customer network. He is required to
support all aspects of implementation and support of the Carrier Ethernet Switch / Router and Multi Service Provisioning Platform (MSPP) portfolio into carriers and service providers throughout the region.
The role is based in Germany, preferably in the Frankfurt area and requires the ability to travel up to 30 % of the time to Customer and Ribbon Communication premises
POSITION RESPONSIBILITIES
- Troubleshoot and resolve technical problems including Lab simulation
- Analyze network and equipment configuration problems and defects
- Provide on-site troubleshooting when required.
- The preparation of equipment configurations and validation of configurations for new installations, changes within the network, software upgrades, …
- Development and maintenance of fault diagnosis procedures to support effective fault resolution
- Development and maintenance of network operational support procedures related to the Ribbon Communication IP Optical products
- Support deployment and design of L2 / L3 architecture for Service Providers / Telecom Industry.
- Network related testing to ensure that the products operate correctly
- Interface with 3rd Tier Technical Support, Engineering, Product Management and other departments to address customer’s issues in the most effective manner
- Knowledge transfer, executing internal training
EDUCATION AND EXPERIENCE
Advantages
The successful candidate must be eligible to work in Germany.