Team lead Jobs in Leverkusen

Join Envalior!

In your role as the Function Team Lead, you will become the vital link for our Customer Service Representatives (CSRs), seamlessly connecting their daily tasks with the intricacies of customer processes and order management.

This essential position requires you to ensure that all customer inquiries are handled with utmost efficiency while adhering to our established guidelines and protocols. When challenges arise, you will be instrumental in assisting CSRs to create innovative and effective solutions through close collaboration with the relevant departments.

If further escalation is necessary, you will promptly bring issues to the attention of the Customer Service Manager for resolution.

Your core mission as a Team Lead is to enhance and manage the entire order-to-cash cycle from the first order placement to the last payment collection while diligently following our internal policies and adopting a proactive stance towards customer needs.

Additionally, you will be tasked with spotting potential opportunities and risks within sales planning by thoroughly analyzing customer behavior, ultimately contributing to an improvement in our service delivery and overall customer satisfaction.

Main Responsibilities

As a key player, you will coordinate the tasks outlined below, partnering seamlessly with numerous internal and external contacts while reporting directly to the CSM :

• Oversee and enhance the OTC processes through effective monitoring and support to ensure alignment, development, coordination, and standardization.
• Sustain adherence to guidelines and procedures.
• Conduct ongoing evaluations of process effectiveness.
• Provide assistance and clarification during uncertain situations.

Requirements

Team Management and HR Responsibilities

Performance Enhancement

KPI Supervision

Receivables Management

Interface for Internal Stakeholders

Sales Analysis

Complaint Process Management

Consignment Stock Analysis

Social Competencies

Professional Qualifications

Role Complexity and Challenges

This position demands strong analytical skills to recognize intricate relationships, consolidate diverse information, and define actionable strategies. Exceptional communication abilities are essential to achieving collaboration across various internal departments. A natural inclination for leadership, combined with the social capability to manage employees, is also crucial for success in this role.

Benefits

WHY ENVALIOR?

Competitive Compensation :

Join us at Envalior and enjoy competitive compensation packages, inclusive of a global bonus program and individual performance bonuses, ensuring your hard work is recognized and rewarded.

Comprehensive Benefits :

Your well-being matters to us. At Envalior, we provide an array of benefits supporting your financial security, health, and overall well-being. This includes retirement plans, health programs, life insurance, and comprehensive medical care.

Work-Life Balance & Flexibility :

Maintain a healthy balance between work and personal life with Envalior's commitment to supporting your schedule.

Training & Development Opportunities :

At Envalior, your growth matters. We encourage and invest in your professional and personal development. We support our employees in their growth and personal development through ongoing investment in their knowledge and skills via training, coaching, and mentoring.

Diversity & Inclusion :

At Envalior, our people drive our success, so it’s only right that we provide a diverse and inclusive working environment and foster a culture of belonging, openness, and respect. We value diversity as a cornerstone of our success. We are committed to nurturing and empowering every individual to reach their full potential.

APPLY NOW!

Ready to pioneer change with Envalior? Join us in our mission to drive innovation, sustainability, and excellence. Apply today and become a part of our transformative journey towards a more sustainable future.

Submit your application online by sending your CV and motivation letter in English through our career portal. If you have any questions, feel free to connect directly with our recruiter at Marina.Vinnichenko@envalior.com

Envalior is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at Talent.Acquisition@Envalior.com.

OUR HERITAGE

With a combined heritage of over 100 years, Envalior brings together two established global materials players : DSM Engineering Materials and LANXESS High Performance Materials. Our unique combined portfolio of longstanding material-, application-, and design expertise enables our customers to develop and launch sustainable future-proof designs. Envalior is the brand new materials powerhouse that was Launched in early 2023.

We aim to be a global leader in sustainable and high-performance engineering materials. We imagine the future by shaping the world of today and tomorrow. We’re conscious that this is both a privilege and a responsibility – so, when we imagine the future, we’re guided by our key values to help us create a better world.