Team lead operations Jobs in Heubach

Triumph is one of the world's largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumph® and sloggi®. Globally, the company serves 20,000 wholesale customers and sells its products in more than 2,300 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the amfori Business Social Compliance Initiative (amfori BSCI).

Roles and Responsibilities :

• Foster a diverse, engaged, and high-performing team by creating a supportive and empowering work environment.
• Enable the team to work independently, driving business success and enhancing the customer experience in line with key priorities.
• Serve as the primary contact for customers and the Customer Interaction Team, managing all inbound and outbound communication channels.
• Improve end-to-end customer journey processes in collaboration with other business functions.
• Monitor key performance indicators (KPIs) and take corrective action as needed.
• Build strong relationships with key accounts, ensuring smooth communication with the Sales team.
• Identify opportunities for innovation and process improvements that enhance customer satisfaction and business performance.
• Develop a customer-focused team committed to improving the customer experience and driving business success.
• Lead as Key Users and Single Points of Contact (SPOC) to provide training and support for new and existing team members.
• Troubleshoot system issues and promote continuous learning to strengthen team capabilities.

Your Ideal Profile :

Why should you join us?

We continuously strive to recruit new talent, offering them one of the textile industry's most international working environments, excellent conditions and great development opportunities in a company still owned and managed by the founding families. Our headquarters employs people from more than 30 nationalities and as a European company, we are present in many key markets in Europe, like Germany, Italy, France and growing in Eastern Europe. We are proud to have become one of the leading players in Asia very early on, in countries like Japan, China and Singapore, as well as being an employer that people aspire to work for. As a company serving women, we fundamentally believe in gender equality and diversity. Women make up more than 50% of our company's workforce. In the last years, we have had a specific and successful drive to increase the number of women in management.

Triumph is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

If you are seeking a great opportunity to develop your career, please send us your CV in English by clicking on Apply.