Technical customer support Jobs in Hamburg
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Technical customer support • hamburg
Technical Support Specialist
IntralotHamburg, Hamburg, GermanyManufacturing Engineering - Technical Shopfloor Support (d / f / m)
DEKRA Arbeit GmbH EngineeringHamburg, Hamburg, DECustomer Support (gn)
Page PersonnelHamburg, DETechnical Support (m / w / d) Kälte- und Klimatechnik
KAARISMA Recruitment GmbHHamburg, Hamburg, DECustomer Support Agent (m / w / d) Technical Support
wu personal GmbHHamburg, deTechnical Support Engineer
NetAppHamburg, DE, D21079- Gesponsert
Technical Customer Success Manager (m / f / d)
M2Tech GmbHHamburg, Hamburg, DEHydrographic Technical Support Consultant
ChartWorldHamburg, Hamburg, Germany- Gesponsert
Technical Customer Support Manager (m / w / d) (Team Publisher)
AdDefendHamburg, DEGerman Technical Support in Greece - Relocation support
TeleperformanceHamburg Hamburg, Germany(Junior) Customer Support Manager
exmox GmbHHamburg, Hamburg, GermanyTechnical Support Agent / Manager (m / w / d)
Reos GmbHHamburg, GermanyCustomer Support Manager (m / w / d)
Antares Professionals GmbHHamburg, Hamburg, DECustomer Support (m / w / d)
Smilodox GmbH & Co.KGHamburg, GermanyGerman Customer Support in Malta
CBTalentsHamburg, Germany- Gesponsert
IT Customer Support Manager (gn)
wherever SIM GmbHHamburg, Hamburg, DETechnical Customer Support Representative - German - Lisbon
Dila RecruitmentHamburg, Hamburg, Germany- Gesponsert
Technical Support Engineer, Germany
XM CyberHamburg, DEÄhnliche Suchanfragen
Technical Support Specialist
IntralotHamburg, Hamburg, GermanyJob description
Join Intralot as a Technical Support Specialist!
based in Hamburg Germany)
Your Role :
As a Technical Support Specialist you will join our support operations team focusing on clients in the German lottery and sports betting industry. You will provide 1st and 2nd line support across complex and regulated environments ensuring high-quality service aligned with strict German SLAs and compliance requirements.
What youll do :
Act as the first local point of contact for customer technical issues performing on-site troubleshooting and escalating complex cases when needed
Maintain clear and professional communication with customers in German and English providing timely updates and resolution analysis
Coordinate with HQ teams to address advanced technical inquiries report unresolved issues and ensure high customer satisfaction
Manage technical documentation and translations (e.g. LOTOS O / S Platform change requests) maintaining accuracy in both German and English
Support small and complex projects including Change Requests ensuring timely reporting correspondence and task tracking.
Job requirements
What Sets You Apart :
3 years of experience in technical support or as a service engineer ideally in a tech / SaaS environments
Native-level German & fluent English (B2-C1)
Strong communication and customer service skills
Solid understanding of Microsoft OS and Backoffice systems
Familiarity with Linux SQL Microservices Kubernetes Kibana is a plus
Analytical problem-solving mindset
Willingness to work in rotating shifts
Team player attitude
Having gained experience in the lottery / sports betting industry would be a great asset.
About Us :
INTRALOT a publicly listed company is the leading supplier of integrated gaming and transaction processing systems and innovative game content and sports betting management to state-licensed gaming organizations worldwide. INTRALOT inspires and motivates more than 1.500 employees around the globe. Joining INTRALOTs team will offer the experience of operating in a multinational company with an excellent working environment and with international career opportunities.
Why Join Us
A competitive compensation package combined with additional benefits.
Hybrid working model
Exceptional opportunities to learn and develop in a multinational environment.
Prospects for professional growth both locally and globally.
All done!
Your application has been successfully submitted!
Other jobs
Required Experience :
Unclear Seniority
Key Skills
Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications
Employment Type : Full-Time
Experience : years
Vacancy : 1