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Technical Support Account Manager

Technical Support Account Manager

PTCStuttgart, Germany
Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower peo...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Program Manager SAP (all genders)

Program Manager SAP (all genders)

adesso orange AGStockholmer Platz 1, Stuttgart, DEU
Dortmund, Aachen, Augsburg, Berlin, Bonn, Bremen, Dresden, Düsseldorf, Essen, Flensburg, Frankfurt, Göttingen, Hamburg, Hameln, Hannover, Jena, Karlsruhe, Kiel, Köln, Leipzig, München, Münster, Nür...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Technical Director

Technical Director

SET EuropaStuttgart, Baden-Württemberg, DE
Quick Apply
SET Europa provides near shore, recruitment and outsourcing services and solutions for immediate project needs.SET Europa ofrece servicios near shore, de contratación y externalización, así como so...Mehr anzeigenZuletzt aktualisiert: vor 7 Stunden
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Program Manager / Projektmanager R&D (m / w / d) Cleco

Program Manager / Projektmanager R&D (m / w / d) Cleco

APEX Tool Group GmbHWürttemberg, Germany
Wir, die Apex Tool Group, sind ein tarifgebundenes Unternehmen, eingebettet in einen internationalen Konzern.Wir bieten Ihnen nicht nur tarifliche Zusatzleistungen wie 30 Tage Urlaub, Urlaubsgeld, ...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
Program Manager - Utilities

Program Manager - Utilities

CyientStuttgart, Germany
Vollzeit
Cyient Utilities practice is growing significantly based on demand driven by projects in System implementation and deployment of GIS based solutions. We expect a significant number of projects in th...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Technical Program Manager - Vehicle Platform

Technical Program Manager - Vehicle Platform

Applied IntuitionStuttgart, Baden-Württemberg, Germany
Applied Intuition is a vehicle software supplier that accelerates the adoption of safe and intelligent machines worldwide. Founded in 2017 Applied Intuition delivers the AIpowered ADAS / AD toolchain ...Mehr anzeigenZuletzt aktualisiert: vor 27 Tagen
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Technical Customer Care Manager mf International

Technical Customer Care Manager mf International

Neuffer Fenster + Türen GmbHStuttgart, Baden-Württemberg, Germany
We are the leading ecommerce company in the window and door sector in Europe.Behind our nine online shops is Neuffer Fenster Tren GmbH founded in Stuttgart in 1872. We see ourselves as a technology...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Technical Sales Manager - Automotive

Technical Sales Manager - Automotive

BoseEsslingen ASD, Germany
Vollzeit
It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello. It’s in these moments that sound matters most.At Bose, we believe...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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(Senior) Technical Asset Manager (m / w / d)

(Senior) Technical Asset Manager (m / w / d)

LBBW Immobilien Asset Management GmbHStuttgart, Frankfurt am Main
Die LBBW Immobilien ist eine wesent­liche Säule der Landes­bank Baden-Württemberg.Als starker Investor wie auch Dienst­leister deckt sie mit den Bereichen Asset Management, Development und Kommunal...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
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Junior Managers Program HR Trainee program fmdiv

Junior Managers Program HR Trainee program fmdiv

Bosch GroupLudwigsburg, Baden-Württemberg, Germany
Would you like to actively shape the HR work of the future.Then become part of our HR trainee program at Bosch! Here you can contribute your experience in strategy consulting develop innovative sol...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
IT Program Manager (m / w / d)

IT Program Manager (m / w / d)

Skalbach GmbHStuttgart, DE
Für ein international führendes Unternehmen aus der Region Stuttgart, das effiziente und nachhaltige Lösungen für Haushalt, Gewerbe und Industrie entwickelt, wird aktuell ein IT Program Manager (m / ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Technical Property Manager / Technischer Immobilienverwalter (m / w / d)

Technical Property Manager / Technischer Immobilienverwalter (m / w / d)

Mosolf Logistics & Services GmbHLudwigsburg, Germany
Technical Property Manager (m / w / d) | Technischer Immobilienverwalter (m / w / d) Sie sind technikaffin, lieben die Arbeit mit Immobilien und möchten Verantwortung übernehmen? Dann kommen Sie zu MOSOLF,...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
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Assistant technical manager

Assistant technical manager

Lapp Mobility GmbHStuttgart, Germany
LAPP is a family-owned company headquartered in Stuttgart and a global leader in cable and connection technology.Working at LAPP means more : this is where inventive spirit and a hands-on mentality ...Mehr anzeigenZuletzt aktualisiert: vor 19 Stunden
Military Construction Program Manager

Military Construction Program Manager

Booz Allen HamiltonStuttgart, Baden, Wurttemberg
Vollzeit
Military Construction Program Manager.Provide planning, programming, and budgeting support for a military posture construction program. Track, monitor, and document the overall posture construction ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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(Technical) Sales Manager (m / w / d)

(Technical) Sales Manager (m / w / d)

metergrid GmbHStuttgart, Baden-Württemberg, DE
Du brennst für Technical Sales und hast Lust, in einem dynamischen Team voll durchzustarten? Hast du bereits Erfahrung im SaaS- oder Digital Sales gesammelt und bist bereit, jetzt durchzustarten, u...Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
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Program Manager (PKW) (m / w / d) - Projektmanagement, IT

Program Manager (PKW) (m / w / d) - Projektmanagement, IT

BMTS TechnologyStuttgart, DE
Unterstützung bei der Erstellung von Angeboten.Standort- und abteilungsübergreifende Führung und Koordination von internen und externen Mitarbeitern in den Projektteams.Verfolgung vo...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Procurement Program Manager (m / f / d)

Procurement Program Manager (m / f / d)

HaysBaden-Wurttemberg
Procurement Program Manager (m / f / d).Permanent employment with our customer Baden-Wurttemberg Start date : asap Reference number : 760870 / 1. Diesen Job teilen oder drucken.At our client's company, you’...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Technical Property Manager

Technical Property Manager

MVGMStuttgart, Germany
Vollzeit
Für unser Property Management Team suchen wir zum nächstmöglichen Zeitpunkt einen : .DEINE CHANCEN, AN DENEN DU WÄCHST : . Technische Betreuung von Gewerbeobjekten.Regelmäßige Inspektion und Objektbege...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Technical Design Program Manager (m / f / d)

Technical Design Program Manager (m / f / d)

FlexStuttgart, Germany
Vollzeit
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a.Technical Design Program Manager,. Sr Director for Design, Process and Technology Eng...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
(Technical) Sales Manager Automotive (all genders)

(Technical) Sales Manager Automotive (all genders)

diconium auto GmbHStuttgart, DE
Seit über 25 Jahren begleitet diconium Unternehmen partnerschaftlich auf dem Weg der digitalen Transformation mit unserer gesamten Expertise. Bei diconium auto bringen wir die Software auf die Straß...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Technical Support Account Manager

Technical Support Account Manager

PTCStuttgart, Germany
Vor 30+ Tagen
Stellenbeschreibung

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

You will be part of PTC's Service Management Team, responsible for managing $400 million of Annual Recurrent Revenue (ARR) for both SaaS and On-Premise customers. You will join an internal team of Account Managers located worldwide, including North America, Romania, France, Germany, and Japan.

Your Impact

  • Represent PTC with major international customers (top-tier, Fortune 500…),
  • Ensure customer long-term experience and satisfaction with PTC’s offering,
  • Be identified by customers as a trusted advisor and influential problem solver,
  • Represent customers internally to provide insights that impact PTC’s strategy,
  • Plan and execute risk mitigation plans to ensure long-term customer retention and loyalty,
  • Ensure full adoption and value of PTC products and services at customers by providing valuable insights through the analysis of customer health metrics.

Your Day-To-Day

  • Execute and oversee all PTC Service Management deliverables for your customers,
  • Establish & handle governance model and Services reviews with customers to ensure successful long-term partnerships,
  • Act as main point of contact for escalations, coordinating PTC eco-system resources to resolve customers’ issues, overseeing support requests and change management process,
  • Deploy repeatable processes and best practices using Services ITIL framework,
  • Identify operational risk impacting customer satisfaction, define and execute mitigation plans in collaboration with the account team,
  • Understand customers’ business processes to optimize adoption of PTC products and services,
  • Work with Software Operation delivery team to ensure programs are delivered on-time and with quality,
  • Analyze and report on customers system performance metrics (especially SaaS environments),
  • Assist customers with business model strategies about On-Premise and SaaS services.

    • Preferred Skills, Knowledge & Experience :

  • Motivation for client services and account management,
  • Focus on complex project lifecycle,
  • Great verbal & written presentation skills,
  • Strong sense of urgency, working well under pressure and deadlines,
  • Ability to create, build & manage relationships with customers at all levels,
  • Ability to analyze client needs and issues to define proactive actions,
  • Ability to lead teams and drive execution of risk mitigation plans,
  • Background in Program Management : PMP & ITIL background or certification a bonus,
  • Background in Enterprise software implementation or support.

    • Basic Qualifications

  • Bachelor’s degree in computer science or a related field,
  • 5 years of experience in Customer Service or account management functions,
  • Knowledge of SaaS-based and / or Cloud-based business models in the software industry

    • Languages

  • English and German mandatory, French is a plus

    • Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

    If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

    We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. ."