Hotline Service Engineer, DACH

Looking for experienced and energetic professionals interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers.

The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this unique individual, we’d love to meet you.

The role and responsibility of Technical Service personnel includes but not limited to the following :

• Manage large amounts of inbound and outbound calls, tickets and emails in a timely manner
• Follow communication scripts when handling different topics
• Provide technical advice to customers in product, installation and system operation matters
• Identify customers’ needs, clarify information, research every (technical) issue and provide solutions and / or alternatives, including warranty replacement
• Work with 3rd party service providers to perform service related issues
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our ticket system database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal / team qualitative and quantitative targets

We are looking for :

• Technician, electrician, bachelor or above holders in Electronics and Electrical or other related majors
• Self-motivator, and with related experience in the solar industry is plus
• Energetic professional who may travel 30% or above per year
• Good communicator with fluent German
• English and other European languages will be plus

Who We Are :

Shenzhen SOFARSOLAR Co., LTD. , founded in 2013, is a high-tech enterprise integrating R&D, manufacturing, sales and marketing.

The core products cover a wide range of inverters including grid-tied inverters (1kW-255KW), hybrid inverters (3-20KW), and multiple green power storage solutions.

We own three R&D centers respectively located in Shanghai, Shenzhen, and Wuhan and two major manufacturing bases. Our PV&storage products are sold in more than 80 regions worldwide.

Rewards :

• The TOP 5 string inverter for the Chinese enterprise brand
• Chinese Distributed Photovoltaic Outstanding Contribution Enterprise
• The world's leading energy storage system solutions provider
• The "TOP Brand PV Inverter" issued by EUPD in multiple countries

Create clean energy and lead a green life. Welcome to join us!