Customer Service Trainee-Disputes & Collection Team-German Speaker
CUSTOMER SERVICE TRAINEE - DISPUTES & COLLECTION TEAM - GERMAN SPEAKER
As a Customer Service Trainee, you will have the opportunity to gain insight into how Advanzia Banks is committed to providing great customer service.
This is an entry-level position, ideal for individuals looking to gain hands-on experience in the credit card industry. This opportunity is a full-time CDI contract.
ABOUT THE JOB l What will you do?
As a Customer Service Trainee, you will be responsible for the following activities :
- Provide advice to our customers and act as a mediator between cardholders, authorities, financial institutions and Advanzia Bank, ensuring a smooth experience
- Follow up on ongoing collection and chargeback cases in a professional and respectful manner
- Manage non-fraud related customer transaction disputes in compliance with the bank’s policies
- Handle various collection related tasks such as customer insolvencies or debt collection requests with the highest standards of integrity and care
- Perform administrative tasks in an efficient, accurate and courteous manner, e.g. filing, answering emails and calls from customers, debt collection agencies and financial institutions
ABOUT YOU l What’s your background?
- You have successfully completed a first higher education or obtained a bachelor’s degree
- You have a good command of MS Word, Excel and PowerPoint
- You are able to quickly familiarise yourself with new IT systems
WHAT WE EXPECT l What are your skills?
- Customer-service oriented personality
- Good written and verbal communication skills
- Open-minded and communicative personality with teamwork skills
- Highly motivated, results driven and interested in learning new and complex topics
- Fluency in German and English is mandatory; any other languages are advantageous
WHAT WE OFFER l What advantages will you have?
- Competitive compensation package
- Attractive benefits as part of the banking collective agreement
- Wide range of additional advantages such as language courses contribution, health initiatives, employee travel insurance, preferential conditions for Advanzia products, etc
- Training and development initiatives
- Dynamic and international environment #TeamAdvanzia
- Participation in various Corporate Social Responsibility (CSR) projects as part of the bank’s Advanzia Plus initiative
Where you will be working
Located in bright and modern offices in Munsbach at 15 minutes from Luxembourg City, Advanzia currently employs around 200 employees from all over the world.
We offer a pleasant and collaborative working atmosphere in a truly multicultural environment.
Looking for a new professional challenge in a fast-growing company?
Apply today and send your CV and motivational letter in English to [email protected].
Click here to find out more about your career opportunities at Advanzia Bank.
Customer Service Trainee-Disputes & Collection Team-German Speaker
CUSTOMER SERVICE TRAINEE - DISPUTES & COLLECTION TEAM - GERMAN SPEAKER. As a Customer Service Trainee, you will have the opportunity to gain insight into how Advanzia Banks is committed to providing great customer service. As a Customer Service Trainee, you will be responsible for the following acti...
Corporate Services Accounting Officer - German Speaker
You are fluent in English and German (knowledge of French will be considered as an asset);. You possess team spirit, the capacity to build strong client relationships, and take initiative to act without waiting for direction when appropriate. ...
Senior Officer – Corporate Services – German Speaker (m/f)
The 300 investor services experts at Arendt Investor Services and AManco are able to provide clients with: Corporate Services, Fund Administration Services, Governance Services, Operational AML & Compliance Services, Tax Compliance Services, Depositary Services and Third Party AIFM Services. Senior ...
German Speaker Customer Service Agent- remote in Greece-with Relocation benefits
We are looking for German speaking talents who will be the primary point of contact for customer requests, representing Car Company, the top German manufacturer of cars, buses, and trucks. Join a team dedicated to providing top customer experience and at the same time build your professional network...
Customer Service Representative Norwegian speaker 100% Home Office (m/f/d)
Customer Service Representative Norwegian speaker 100% Home Office (m/f/d) at Majorel Münster GmbH | softgarden. With 500,000 employees worldwide, we provide unique customer service and satisfied end customers in over 170 markets. Customer Service Representative Norwegian speaker 100% Home Office (m...
German Speaker Customer Service Agents for Tech Company - Greece Office
They assist the company's customer base and are among the most influential players in their field. Communicate with customers via phone, chat & e-mail. Maintain high customer satisfaction, representing a major brand. Assist customers to manage/secure their account & passwords. ...
German-speaking customer service advisor at Telecom Industry
As a German-speaking Customer Service Advisor, you will become the main point of contact for customer queries, delivering exceptional support through phone, email, and chat. German-speaking customer service advisor for a Telecom Company. German-speaking Customer Service Advisor. This role is designe...
Customer Success Manager (German Speaker)
The role involves working remotely from Germany, managing customer lifecycles, and serving as the Voice of the Customer. Coordinate customer delivery with team members, including engineering and professional services. This position is specifically for the German market and requires profici...
Customer Service Specialist for the German speaking market (m/f/d)
Via Phone and email you are the first point of contact for our German speaking B2B customers in Germany, Austria and Switzerland. You have already gained professional experience in the areas of customer service, customer support, internal sales or similar. You will focus on our already registered de...
Customer Care Specialist - German, Spanish and French Speaker
Customer Service or Customer Care . German, French, Spanish and English. We actively seek to add members to our community who represent our customers and the places we live and work. ...