Director Distribution Operations & Customer Support

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles : Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars   Science & Diagnostics , a family-owned company focused on veterinary care.

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The Director of Distribution Operations and Customer Service is a strategic leadership role responsible for overseeing the end-to-end distribution, technical support, and post-sales customer service functions. This position requires a dynamic leader capable of managing complex logistics, technical service operations, and customer relations, while driving continuous improvement and operational excellence across regional teams.

The Director of Distribution Operations and Customer Service is responsible ensuring seamless product delivery, inventory control, quality compliance and customer satisfaction while maintaining strict adherence to applicable standards and excellent communication and coordination cross functionally. The incumbent is responsible for budget planning and cost control.

The ideal candidate will have a strong background in service industry operations, process optimization, team management, and cross-departmental coordination.

Essential Duties and Responsibilities :

Distribution and Logistics Operations

• Oversee end-to-end distribution operations, including warehousing, shipping, receiving, inventory control and order fulfillment in DACH countries, Belgium and France
• Ensures compliance to GDP, FDA, ISO and other applicable standards
• Develop and implement scalable logistics strategies to support growth, minimize costs and reduce lead times. Responsible for cost of logistic operations, including budgeting, cost control and reporting
• Manage relationships with external partners, i.e. freight carriers, warehouse providers to optimize performance and service levels
• Implement KPIs and metrics to monitor delivery performance, order accuracy and inventory integrity
• Ensure recruitment, training and associate safety of warehouse staff

Customer Service :

Demand Planning :

Team and Leadership

Education and Experience :

About Antech

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.

Note to Search Firms / Agencies

Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.