QA Manager Part-Time

ON Drive GmbH is the backbone of the German e-mobility business and represents the brand E.We bring renewable energy to the road and support individuals and companies throughout Germany, to travel in a clean, quiet and affordable way by using electromobility.

Become part of our inclusive and diverse company culture! To create equal opportunities for everyone we offer our positions in full or part-time.

Your responsibilities

• You are responsible for steering the first level customer service for our Network Operating Centre (NOC), ensuring a positive customer experience when charging in the high-performance charging network of a large OEM
• You are responsible for performance management with our external and internal service center service providers, KPI tracking and the initiation of measures in the case of deviations
• You define E2E processes within our NOC, ensuring a smooth collaboration between the 1st, 2nd and 3rd level service organization
• You help us to further improve our service quality, as well as our operational excellence
• You contribute to the continuous growth of our eMobility business

Your profile

• University degree with a focus on electrical engineering, business or a comparable professional training
• Work experience within the eMobility industry or customer services industry
• Several years of experience in the area of process improvements and steering of customer service organizations
• Ability to problem solve at ease and prioritize workload collaboratively within the team
• Excellent communication and negotiation skills in English additional languages are a plus
• Can do attitude with the willingness to contribute to a new business area

To keep you motivated and healthy we are offering you the following benefits :

To keep you motivated and healthy we are offering you the following benefits :

• Flexibility : hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work-life balance
• Working from abroad : up to 20 days in the European economic area
• Flat hierarchies : interdisciplinary and very cooperative working style providing room for own ideas
• Modern work environment : life-long independent learning making use of a broad range of opportunities working with the newest technology and state of the art trainings
• Family service support : services in the areas of childcare, holiday care, nursing support or everyday assistance
• Nutrition & Health : wide selection of fresh meals and drinks in our subsidized bistro and canteen as well as various health offers (e.

g. physiotherapy, flu vaccinations, mental health)

• Corporate Benefits : employee share program, pension scheme, employee discounts, special insurances (and much more)
• A central location : very good public transport connection, free parking and charging points for e-vehicles
• Individual mobility : private car and bicycle leasing

Inklusion

Uns ist wichtig, Menschen mit Behinderung ein faires Bewerbungsverfahren zu ermöglichen, in dem sie ihr Bestes zeigen können.