Guest Arrival Expert / Lobby Angel (m/f/d)
GUEST ARRIVAL EXPERT / LOBBY ANGEL (m / f / d)
Heidelberg Marriott Hotel
Begin. Belong. Become.
Be empowered.
- Begin : targeted onboarding program & "Be our Guest" program
- Belong : A great team from different nations, flat hierarchies with fast decision-making processes & regular feedback
- Become : Large selection of internal & external training courses, individual development plans, very good promotion prospects, transfer opportunities to our sister hotels
- Be balanced : Permanent employment contract, consideration of your roster requests and predictable working hours as well as overtime compensation
- Be connected : Numerous employee events & team building events for the we-feeling
- Be honored : Upsell program, Christmas and vacation bonuses, appreciation bonuses, employee referral program & capital-forming benefits, discounted employee accommodation and F&B discount in over 8,000 Marriott hotels worldwide
- Be well : various wellbeing & (mental) health offers, healthy & delicious food in our canteen, cooperation with the fitness provider "Pfitzenmeier", numerous opportunities for social commitment
Be you.
First impressions count and the first impression is you! As a Guest Arrival Expert (m / f / d) you are part of an unforgettable guest experience.
You are the first and last point of contact for our international guests and thus create impressions & moments that will be remembered.
In cooperation with our Guest Relations team, you create WOW moments every day.
Your most important tasks include
- Ensuring a smooth arrival, as well as departure of our guests including luggage service.
- Working closely with our front office team to ensure that everything runs smoothly on arrival, departure and during our guests' stay.
- Complaint management in cooperation with the management team and development of solutions to problems.
- Maintaining & building a positive guest relationship.
- Providing information about the hotel, the city, sights & excursion destinations.
- Ensuring order and cleanliness in the entrance area.
- Close cooperation with all departments of the hotel.
Be able.
- Professional experience in a guest-oriented position.
- Professional experience in the hotel industry is a plus.
- Host mentality with friendly and competent demeanor.
- Good knowledge of German and English.
- Flexibility and enthusiasm.
- Excellent manners and a well-groomed appearance.
Be connected.
Then we look forward to getting to know you! If you have any questions, our contact person Sonia Oliveira will be happy to answer them by e-mail :
Be inspired.
Our hotel on Instagram : @heidelbergmarriott
Marriott career on Instagram : @marriottcareer
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture where people are at the center.
We are committed to non-discrimination on any protected basis, such as disability, race, religion, sexual orientation or any other basis covered by applicable law.