IT Support Specialist
Salary 35.000 - 40.000 EUR per year
Requirements :
Excellent written and verbal English communication skills
Good level of German, both written and verbal
Strong interpersonal skills and ability to interact favorably with a wide variety of people
Highly self-motivated and with reasoning skills
Ability to quickly diagnose and fix problems
Ability to articulate and maintain attention to technical details
Ability to open a computer and replace defective components
Desire to learn new skills
Ability to follow through and document issues as well as resolutions
Be able to work in a team-oriented, collaborative environment
Responsibilities :
Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
Be able to receive and respond to incoming calls, and / or e-mails regarding workstation and peripheral performance and use requests
Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
Adhere to procedures for logging, reporting and monitoring helpdesk requests. Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building.
Technologies :
- Active Directory
- IT Support
- MS Teams
- Network
- Office 365
- ServiceNow
- Windows
More :
For more than 25 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace.
Equipped with a quality management system certified to both the ISO 9001 : 2015 and ISO 17100 : 2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services.
TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.
With annual revenues of over $615 million, TransPerfect is the world's largest provider of language services and technology solutions.
From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide.
With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.
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