IT Senior/Principal Solution Architect - ServiceNow BPC Configuration Management (f/m/d)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What you’ll do

As a ServiceNow IT Senior / Principal Solution Architect (f / m / d) for Configuration Management in our team, you will act as a lead for configuration management defining processes and detailed CMDB concepts on our harmonized ServiceNow landscape used by thousands of users across the globe.

You will closely collaborate with business owners, product managers, architects and other experts in an agile environment.

In your daily business, you will ensure the configuration management data and CMDB fulfills the needs of our external and internal customers.

You define processes and transfer business demand into our CMDB structure. Align closely with business and other program roles and drive continuous improvement of our CMDB.

You should be able to understand business demands, have a deep understanding of CMDB functionality and its effects on all other CSM, ITSM and ITOM processes.

You are part of the agile CMDB development team to implement changes and fix data quality issues. In the program you are leading based on your deep expertise and dedication to establish a reliable CMDB making CIs the core enabler of our processes.

Concretely, you will :

• Act as Business Process Consultant for the Configuration Management process and CMDB
• Continuously improve our CMDB structure, capabilities and data quality for our >

20 million CIs

• Proficient with business processes management and able to transfer business demands to reliable CMDB structure
• Understand and govern underlying data structures of our infrastructure and cloud environments represented in our CMDB
• Drive continuous improvements with focus on quality, stability, usability and maintainability
• Applying DevOps mindset to take operational responsibility for the provided concepts and solutions
• Work closely with sprint teams to ensure CMDB structure and concepts are transferred in a working product

What you bring

• Academic degree in Information Technology, Software engineering, business informatics or related fields
• 15+ years of professional working experience with ServiceNow CMDB design or comparable and deep understanding of CSM, ITSM & ITOM processes and platforms
• Experience in ServiceNow and track record in process migration projects from other platforms to ServiceNow
• Experience in defining a CMDB supporting large-scale IT / Cloud environments
• Experience in agile application delivery processes, procedures & agile implementation methods (e.g. SAFe)
• Good knowledge of IT with particular focus on enterprise applications and configuration management
• Experience in CMDB design and requirements analysis
• Deep understanding of SAP cloud operations processes and underlying architecture / tools is an advantage
• Leader and team player give guidance and show excellent coordination skills, passionate about execution, motivated and self-managed
• Ability to work in an international organization, with remote development teams and stakeholders with good communication skills

Meet your team

We are responsible for harmonizing and optimizing SAP’s support & cloud operations processes and parts of security operations on a user-centric, innovative platform, focused on delivering a simple, stable, effective and desirable internal (for SAP employees) and external (for SAP customers) customer service management.

Central to this effort is the 3rd Party SaaS platform ServiceNow and its applications IT Service Management (ITSM), IT Operations Management (ITOM) and Security Operations Management (SecOps).

By creating this solution, we serve all SAP lines of business and cross teams.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.

Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities.

If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team : [email protected].

For SAP employees : Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.

Specific conditions may apply for roles in Vocational Training.

Requisition ID : 383900 Work Area : Information Technology Expected Travel : 0 - 10% Career Status : Professional Employment Type : Regular Full Time Additional Locations : #LI-Hybrid