Customer Success Manager (ESG focus)

What we do

At Briink, we are building the AI company for sustainability teams.

We believe that AI is the key to unlocking the future of sustainable business. With over 40 enterprise clients including some of the world's largest corporates, funds, and advisory firms we’re already transforming how organizations manage their ESG data.

Our technology helps sustainability teams uncover actionable insights from unstructured data sources, making it easier to drive compliance, efficiency, and impact at scale.

Backed by nearly €7 million in capital, including a freshly closed round, and supported by leading venture capital funds, Briink is at the forefront of ESG innovation.

We’re based at the heart of Europe’s AI revolution the AI Campus in Berlin where we are building a future where ESG data empowers strategic leadership.

Even if your experience doesn’t align precisely with all the criteria, we encourage you to apply. Many people miss out on opportunities because they feel they don’t fit every requirement we believe in growth, not perfection!

Your role

As a Customer Success Manager with expertise in ESG, you will be at the heart of Briink’s mission to support our clients on their sustainability journeys.

You will be responsible for ensuring our clients are successful in implementing our AI tools tailored to their ESG workflows and for providing ongoing support to help them meet their sustainability goals.

You will build strong relationships with our clients, ensuring they feel supported and valued. You will also take an active role in identifying opportunities to upsell Briink’s solutions.

Your responsibilities include :

Support ESG Workflows : Help clients streamline their ESG workflows such as due diligence, ESG data verification, and understanding ESG regulations like CSRD.

You will guide them through the complexities of these processes using Briink’s AI tools.

Manage Client Relationships : Serve as the primary point of contact for clients, guiding them from onboarding through continuous support.

Ensure they are fully leveraging Briink’s solutions to achieve their ESG and sustainability objectives while building lasting, trust-based relationships.

Drive Client Satisfaction and Retention : Develop and implement personalized customer success strategies by analyzing client data and using proactive recommendations.

Ensure clients have a seamless experience with Briink to enhance satisfaction and retention.

Upsell and Expand Client Accounts : Identify and act on opportunities to grow client accounts by introducing additional products and services that meet their evolving ESG and sustainability needs.

Work closely with the Sales and Product teams to deliver tailored solutions that drive value for clients.

Customer Training and Support : Lead trainings and best practices, including AI prompt optimization support, offering continuous support to ensure customers meet their sustainability goals and maximize the value of Briink.

Your profile

• Passion for ESG and Sustainability : You are deeply committed to addressing climate change and enthusiastic about helping customers navigate the evolving landscape of ESG regulations, including CSRD compliance.
• Customer-Centric Mindset : You are dedicated to delivering exceptional experiences for our clients, always thinking about their needs and finding ways to add value through tailored solutions.
• Tech-Savvy and Detail-Oriented : You are comfortable working with data management and reporting tools, with a keen eye for detail and a proactive approach to solving problems.
• Excellent Communicator : You have outstanding verbal and written communication skills, both in German (native level) and English, and can build strong relationships with internal teams and external partners.
• Collaborative and Organized : You thrive in a dynamic, fast-paced environment, managing multiple projects while collaborating effectively with cross-functional teams to achieve success.

Requirements

• Minimum of 2 years of experience in Customer Success Management or a client-facing role within ESG, consulting, advisory, finance, or related fields.
• Strong understanding of ESG workflows, including due diligence, verification, and regulatory requirements such as CSRD.
• Familiarity with AI tools and a willingness to learn AI prompt optimization to support client success.
• Ability to manage multiple client accounts, with excellent organizational skills and a proactive, customer-first mindset.
• Fluency in German (native level) and English, with the ability to clearly communicate complex topics to diverse stakeholders.
• Experience with customer success platforms and data reporting tools, and an eagerness to leverage these systems to improve customer outcomes.
• A passion for helping international clients succeed and a drive to build long-term relationships based on trust and value delivery.

What we offer

• Competitive Remuneration : As a core member of our team, you will receive a competitive salary and equity package, reflecting your role in shaping Briink’s future.
• Purpose-Driven Mission : ESG data has the power to create a more sustainable world, but today it presents more challenges than solutions.

We believe AI can change that. Be part of the transition to an AI-powered, sustainable world.

Flexible Working : Our work philosophy is built on flexibility. Whether you're a night owl or an early bird, you will have the freedom to adapt your working hours to your needs.

While this role is 70% based in Berlin, remote work within European time zones is also an option.

• Trust and Ownership : At Briink, we empower you to own your projects with the option for growing into new roles.
• Dynamic Work Environment : Based at the Merantix AI Campus, Berlin’s hub for AI innovation, you’ll work in a diverse, collaborative environment.

With frequent events and opportunities for cross-company collaboration, you’ll be part of a thriving ecosystem of AI startups and experts.

About us

At Briink, we are driven by a shared belief that sustainable finance is the key to addressing some of the world's most pressing problems, including climate change, economic inequality, and social injustice.

Our B2B SaaS platform harnesses the power of AI to help companies across all industries make more sustainable decisions and access the trillions in capital being mobilized towards the climate transition.

We are a diverse and dynamic team that is passionate about making a positive impact on the world. We believe in trust and ownership, and strive to create a workplace culture that is inclusive, supportive, and empowering.