Account Manager

Job Description

ACCOUNT MANAGER, STR- Munich

OVERVIEW

CoStar Group (NASDAQ : CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.

Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.

We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.

We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors.

By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

STR is the global leader in hospitality data benchmarking, analytics and marketplace insights for the global hospitality industry.

STR delivers data that is confidential, accurate and actionable to empower our clients to strategize and compete in their markets.

Learn more about STR

ROLE DESCRIPTION

As a successful Account Manager based in Munich, your role is to nurture and grow your existing client base and source new business in your designated region.

• Nurture client relationships and build strong rapport with stakeholders and decision makers alike
• Qualify new leads and bring leads through the pre-defined sales cycle to close on new business
• Be an expert in your assigned territory and account base, providing valuable insights at all touch points
• Demonstrate knowledge and expertise in STR products and methodology and share this knowledge with customers, identifying their needs and presenting solutions
• Own the full sales cycle including but not limited to prospecting, lead qualification and nurturing, closing the sale, onboarding, training, and subscription renewal
• Remain client-focused and empathetic through all interactions with a focus on data and revenue retention and growth
• Demonstrate your skills as a team player at all times, collaborating with your internal peers and stakeholders, allowing for creativity to source the best solutions for your customers and territory
• Creativity, agility, resilience, and determination are just some of the characteristics you will require to be successful at STR

RESPONSIBILITIES

Territory Assignment

• Responsibility to retain and grow sample participation in your assigned territory through client acquisition and retention, fulfilment of client data provision and improved data delivery through automation
• Responsibility to retain and grow revenues in your assigned territory by nurturing client relationships, identifying new stakeholders and interested parties to promote new opportunities for product sales (ad-hoc or subscription)
• Identify opportunities for further data and revenue growth through new client acquisition, expanding STR’s client base to interested parties such as owners and management companies, local associations, and vendors
• Drive brand awareness through collaborative marketing activity, industry events, newsletters and webinars

Full Sales Cycle

• Follow a pre-defined sales process for the purpose of sales efficiency and to maximize results
• Prospect new customers for new or complementary data points and new revenue
• Generate new leads through proactive research of Census leads, networking, and attendance of industry event
• Refine existing and generate new business through existing client base with a particular focus on leads generated by market-specific webinars and activity
• Expose your prospects needs and present solutions
• Close opportunities efficiently and ensure seamless onboarding
• Offer training to all stakeholders before, during and after the sale is complete
• Through continued client engagement, maintain and grow STR’s client base

Operations

• Collaborate on market-level initiatives for new product launches
• Collaborate on market-level initiatives for operational transitions
• Collaborate on company-wide initiatives in line with business needs e.g. Data and debt collection
• Collaborate across all internal operational and client-facing departments to ensure client journey success
• Maintain Census and CRM to a high standard, tracking all field knowledge, sales activity and client engagement

Reporting Responsibility

• Agree sales strategies and initiatives for assigned territory with the Regional Manager Central Europe (based in London)
• Deliver on agreed business development activity
• Monitor client engagement, sales cycle progression and report with regularity to Regional Manager
• Achieve pre-defined targets

QUALIFICATIONS

• Bachelor's degree or equivalent experience
• Experience in a customer service or sales role
• A background in Hospitality or a related field is preferred
• In addition to fluent written and spoken German , proficiency in English is essential. French is an asset
• Excellent organizational skills
• Ability to work well in a team and independently
• Proficiency with Microsoft Office suite

WHAT’S IN IT FOR YOU :

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines.

At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds men and women, people of all ages, sexual orientations, nationalities, religions and beliefs.

However, we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product.

This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.