Customer Support Engineer (DACH)

Job Description

Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry?

Zoho is seeking a highly motivated Customer Support Specialist to join our talented team and be part of our exciting growth journey.

This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.

About us

Welcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent.

As one of the leading providers of cloud-based software and services, Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.

Privately held and deeply committed to solving problems through global collaboration, our organisation believes in experimentation, iteration, and following your instincts.

Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated Customer Support Engineer to join our team and provide exceptional support to our customers in the European market.

Key Responsibilities

• Learn and master Zoho's suite of SaaS products to become a product expert.
• Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
• Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Contribute to the creation and improvement of support documentation.

Requirements

• Full professional proficiency in English and German Language (both written and verbal).
• Basic understanding of software programs; prior experience with SaaS products is an advantage.
• Ability to learn quickly and adapt to evolving product features.
• Excellent problem-solving and analytical skills.
• Comfortable working in an office environment.

Bonus Skills :

• Proficiency in one or more European languages such as French, Spanish or Dutch
• Previous customer support experience.
• Basic programming knowledge.

Benefits

• Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role
• Continuous training and professional development opportunities
• Supportive and inclusive work environment
• Clear development plan in the short, medium and long run
• Participation in coaching and mentoring schemes
• Opportunity to work with a global team and contribute to the growth of a leading technology company

It is important for the applicant to hold a national or EU passport, have a valid work authorisation and be within commutable distance.

The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!

Requirements

1 to 3 years of business development experience from a software / SaaS background. Prior experience in selling SaaS applications such as CRM, ERP, Accounting and HRMS is preferred.

Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets. Ability to deliver effective presentations and product demos highlighting the keyvalue proposition Strong communication, interpersonal and consultative skills Comfortable working independently in a distributed and remote environment Open to travel domestically for customer meetings Comfortable using tools such as CRM for process management and reporting