Customer Support Specialist

Have you ever wondered why your favorite apps, social media content, and video games load in the blink of an eye? It's likely because of Gcore behind the scenes!

Join a team that collaborates with industry giants like Intel, Dell, NVIDIA, Graphcore, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery.

If you are passionate about transforming the internet and contributing to cutting-edge innovations, come join us at Gcore!

We are over 550 professionals and currently looking for a Customer Support Specialist.

Your Responsibilities :

• First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;
• Provide consultations about our products and services, such as CDN, Streaming, DNS and Storage ;
• Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.

We expect you to have :

• English level is B2 or higher;
• Ready to work with technical cases / issues;
• Experience in Technical Support 1+ year;
• Basic knowledge and understanding of IT, networking or how the Internet works (network devices, IP, DNS, MAC address, ping, traceroute, reading logs etc);
• Good problem-solving skills;
• A fast learner, organised and team player;
• Able to find, analyse and ready to assimilate a lot of information about our products and services;
• Responsible, polite, and optimistic person with strong communication skills;
• Can explain complex things so that they become clear and simple;
• Good at prioritising tasks.

Nice to have :

• Experience with CDN or DNS;
• Basic understanding or hands-on experience with Linux, API and payments.

About the schedule :

Each shift, you'll have 1 hour of a break time.

The first night shift runs from 19 : 00 to 07 : 00, for a total of 11 hours of working time.

The second night shift runs at the next day from 19 : 00 to 07 : 00 for a total of 11 hours of working time.

After the second shift, you'll have two days of rest.

What We Offer :

We aim to ensure you feel and give your best by offering :

• Competitive Salary
• Flexible schedule
• Remote, hybrid or office work
• Educational support
• Medical insurance (depending on the contract type and your location)
• Business trips (depending on your role).

Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security.

Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.

Millions of people worldwide use apps and play games based on our infrastructure and services : we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others.

To find out more about Gcore, please check out our product website , our Careers page , LinkedIn page , and Instagram account .

Let’s transform the Internet together!