Technischer Support - Berlin

Kundensupport in Berlin

Do you have IT-support experience and want to take it to the next level? No experience but interest?

We have both, senior and junior roles.

Do you live in BERLIN or can you commute there?

Our client is a global digital service provider which was ranked #3 in Forbes best regarded companies in and had a turnover of 12.6 billion last year.

With more than three decades of experience and more than , employees, this company is one of the largest IT companies in India.

Content of the role :

Technical Customer Support Agents (Level 1) are the first point of contact for technical issues, service restoration, advising users, and other service requests.

To provide prompt, efficient, and accurate answers, agents should approach each issue with a systematic and analytical approach.

They should also show empathy and professionalism in their daily communication with clients and customers.

Responsibilities :

• Active #troubleshooting to identify, assess, record, resolve and / or escalate incidents and service requests to ensure they are handled within an agreed timeframe, within agreed processes and in a professional and customer centric manner.
• Providing a first-line support service through the Service Desk, which receives incidents and service requests through various channels such as telephone, intranet and email.
• Providing updates to customers regarding specific incidents and managing a trouble ticket until resolution.
• Update incidents with detailed and relevant information in a timely and effective manner.

Job requirements :

• Practical knowledge of MS Office products.
• Fluent German skills in word and writing.
• Junior (0-6 months) OR Senior (6-12 months) in an #ITsupport #helpdesk function or comparable experience.
• General support knowledge of operating systems on different platforms, general applications such as MS Outlook, MS Excel, Lotus Notes etc.
• customer oriented & Analytical problem solvers.
• Willingness to work on a rotating roster.
• Knowledge of registry fix, patch upgrades, security, encryption, VPN, networks, anti-virus & IT security.

Benefits :

• Salary range between 28,-31,€ (depending on experience) + shift bonus.
• Strong local growth with great opportunities for advancement and further training. Since it was founded 2 years ago, the location has grown to + employees
• Technical certifications (e.g. ITIL)
• Very diverse international environment

Contract : Permanent