Wholesale Key Account Manager - DACH

Moleskine is looking for a Key Account Manager Wholesale for our office in Cologne.

Scope of the role

The Key Account Manager is responsible for managing strategic clients, building strong long-term relationships with them, guiding business operations, defining and implementing joint business plans with top clients, in order to ensure company results, in terms of sales and profitability.

Main responsibilities

• Ensuring strategic relationships with a portfolio of major clients thru joint business plans implementation and constant KPIs monitoring
• Develop and maintain long term solid relationships with a portfolio of strategic clients, through networking activities, meetings, visits, presentations, etc
• Ensure a regular presence also through store visits
• Acquire a thorough understanding of needs and expectations thru conceptual selling process for each top client, and understand the needs of their final customers
• Formalize a Joint Business Plan , bringing together the interests in a single vision and objectives with a clear definition of an an action plan to implement and follow up JBP
• Coordinate all activities related to JBP, involving and constantly interacting with other departments of the company as well as external partners : Logistic partner, Visual, Communication, Marketing
• Update & analyse sales performance ( sell-out database report), and build action plans following result analysis
• Ensure the right service level for top clients , being an interface between the client and the company for problem solving.

Ensure back-office activities

• Present new products to client, make sure that a plan for launch is implemented
• Migrate and manage Non-EDI customers in a new digital order tool
• Analyse the market and Ensure Sales and Profitability
• Perform market research and strategical analisys (analisi di mercato), in order to identify strategical clients among the existing ones or new ones
• Contribute to the sales planning process and to the target definition for each top client and for each area (sales & profitability), with Country manager Define and implement the commercial strategy for each top client / area
• Regularly monitoring and reporting on results (sales & profitability; sell-out report)
• Carry out Gap analisys , and define action plans, also in collaboration with top clients

Requirements :

• minimum 5 years of sales experience as Sales Account preferably fast moving fields;
• Experience in conceptual selling model and joint business plans;
• Flexibility and ability to be effective in a fast changing environment;
• leadership skills
• Extensive customer service experience;
• Strongly proactive approach and Goal oriented;
• Analytical and time management skills;
• Strong knowledge of Excel is mandatory;
• Knowledge of SAP is a plus;
• German fluent or mother tongue, fluent in English is mandatory, Italian is a plus.

Moleskine is an equal opportunity employer. We welcome applications from all backgrounds and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.