Customer Satisfaction Specialist (m/f/x)

Energizing a new world with Exide Technologies ExideTechnologies (www.exidegroup.com) is an internationally leadingprovider of innovative and sustainable battery storage solutionsfor automotive and industrial applications.

With more than 135years of experience, Exide has developed and globally marketedinnovative batteries and systems, contributing to the energytransition and driving a cleaner future.

Exide Technologies'culture and strategy are centred on recycling, sustainability, andenvironmental responsibility. The company has 11 manufacturing and3 recycling facilities across Europe, ensuring resilience and a lowCO2 footprint with a local supply chain.

With a team of 5,000employees, we provide €1.6bn energy storage solutions andservices to customers worldwide, every year.

ExideTechnologies’ Motion division develops top-qualitytraction batteries and chargers for electric vehicles. Ourinnovative lead-acid and lithium-ion batteries, powermaterial-handling vehicles and robotics.

We serve the OEMs,projects and the replacement market with our and ourcustomer’s top brands. For our growing Motion division inBüdingen (nearby Frankfurt am Main) at the earliestpossible date we are looking for a : Customer SatisfactionSpecialist (m / f / x) Plant Büdingen Join our team inBüdingen - catchment area Frankfurt, Hanau, Gelnhausen,Gießen, Aschaffenburg.

The Customer SatisfactionSpecialist is the direct link between customer and our companyinside each Exide plant. He / she represents the voice of thecustomer inside Exide, and is responsible for assuring customersatisfaction, support solving problem activities and ensure timelyanswers in order to solve claims and customer problems.

Assurecompliance with customer requirements according toExide s policies and follow-up customer audits. What willyour daily responsibilities include in this role?

Implement allpreventive and corrective actions and activities needed to meet allcustomer requirements. Leading crossfunctional teams focused oncustomer expectations, needs and requirements.

Prepare, participateand follow up Customer Audits. Responsible to review and analyzeaudit results and customer requests / claims and share it acrossthe plant.

Participate and conduct internal audits (system, processand product). Participate and monitor in new projects and productand process homologations and re-qualifications.

Perform awarenessand training actions according to Customer requirements. Monitoringand updating KPI s related to the customer (PPM,warranties, non-conformities, claims status etc.

Participate inworking groups of problem solving, lessons learned, sharing andcontinuous improvement methodology (8D; FMEA;

6 sigma etc.). Takingresponsibility that all special characteristics are correctlyreported in DFMEA and PFMEA, control plan and related documentsFollow internal escalation process when needed.

What we ask for : Knowledge and interpretation of international quality standards mainly ISO 9001 and ISO TS 16949 Understanding andapplication of quality tools (SPC, 8D and FMEA) Understandingcustomer requirements and focus on their satisfaction.

Demonstratedeep understanding of customer’s needs and expectations.Customer-orientated Automotive company experience Customermanagement Project Management skills Team work and relationshipskills Communication skills Analytical skills Very good knowledgeof German and good knowledge of English What we offer : We offer youa challenging, responsible and varied job in a modern, fast growingdivison within an International Corporation.

You can expect ahighly collegial working environment with a reasonable scope foraction and decision-making. You will benefit from exciting personaland professional development opportunities, additional corporatewell-being initiatives, and several key benefits, including : Permanent contract Competitive compensation Hybrid working model : combination of remote and collaborative office experience to enableinnovation (3 days per week in the office, 2 days remote work afterinitial adaptation period) Annual holidays : 30 Professional growthpossibilities & learning opportunities Collaborate withtransverse teams and helpful colleagues The option of leasing acompany bike Contribute to innovative projects A real perspectiveof working in a dynamic environment Working with us means beingengaged and agile.

Our culture of continuous learning andcommitment to sustainability and diversity create an environmentwhere you can grow your skills and your career.

Feel free to applyif you think you meet the criteria and are excited to join ourproject. Please submit your application along with an updated CV inEnglish language.

A member of our Selection team will reach out toyou. Best of luck! APPLY NOW! Our energy : It’s you!Together, we will be transforming the energy sector.

Exide is anequal opportunity workplace. We are committed to equal employmentopportunity regardless of race, color, ancestry, religion, sex,national origin, sexual orientation, age, citizenship, maritalstatus, disability or gender identity.

Exide is committed tosustainability and value creation, respecting theplanet’s limits and fostering positive change for boththe environment and people within the global energy storage system.

Exide Technologies GmbHIm Thiergarten 63654Büdingen