Customer Success Manager for Automotive EV accounts
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization.
Our 15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.
Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.
Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Job Description
The Customer Success Manager (CSM) role is based in Germany and will be responsible for multiple strategic German customers in EV Battery Test and / or Charging technologies.
The successful candidate will work closely with our EV customers and X-functional Keysight teams during the post-sales phase to ensure customer satisfaction and uptime of the Keysight test systems.
Key responsibilities include :
- Manifestation of full strategy / vision
- Orchestration of customer lab operation outcome
- Driving effective adoption and expansion of the Keysight solutions
- Identification of new commercial opportunities
Requirements
- Good command of German language or native speaker
- Project management experience or background
- Strong organizational & communication skills with the ability to prioritize tasks in a logical and efficient manner
- Flexibility to travel at short notice to address customer requests or escalations
- Proven track record of working successfully with customers in difficult situations
- Knowledge of EV business or flexibility to travel to Bochum / visit other EV customers for upskilling during the first 3 months
- Preferably experience & familiarity with end-to-end support & quality processes
- Appetit to influence and drive resolution with X-functional teams
We are most interested in finding the best candidate for the job. We would encourage you to apply for this position at Keysight even if you do not meet all of the requirements listed.
Customer Success Manager for Automotive EV accounts
The Customer Success Manager (CSM) role is based in Germany and will be responsible for multiple strategic German customers in EV Battery Test and/or Charging technologies. The successful candidate will work closely with our EV customers and X-functional Keysight teams during the post-sales phase to...
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