Client Tech Specialist

Key Responsibilities

• Ensures first class IT Service Delivery across locations for infrastructure services
• Support of Local Production / Manufacturing Connectivity
• Acting as counterpart for the European Data Center Team in order to support ongoing projects.
• Strong focus on IT support resulting out of restructuring plans.
• Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as ownerHelps to build IT service relationship with customers
• Ensure quality services are performed to the agreed SLA
• Support in implementing and providing services
• Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
• 2nd and 3rd Level Operations for Client, Mobile, Security, Web and Network related services
• Independent troubleshooting and problem-solving incl. best practice sharing
• Work within the global team to improve infrastructure services
• Coordination and escalation of operational issues and solution proposals to Management
• Helps to build IT service relationship with customers across levels and build up professional reputation
• Creates strong morale and team spirit within the team while actively fostering wins / successes through results
• Understands Incident, Problem and Change Management Principles

Education / Experience :

• 5 years working in Information Technology
• 2-3 years working in a Client Service Team
• 2nd and 3rd Level support experience in multi-language
• Experienced in technical troubleshooting (layer 7-4)
• Support coordination across 1st 2nd 3rd level teams
• Experienced in Service Management (Service NOW as preference) and / or ITIL Principles
• Experienced in interacting with (Senior) Management
• Experienced in Client / Server Infrastructures
• Experienced in Microsoft Office Applications
• Technical and innovation affinity
• Experienced with Apple IOS
• Experienced with Microsoft OS (WIN 10, 11 plus)
• Experienced in Microsoft Office Applications, Mobile Device Management
• Very focused in User Satisfaction
• Proficient in German, effective in English, other European languages a plus
• Willingness to travel and work at various locations in Germany, even over several days.
Vor 30+ Tagen