Customer & Project Support Specialist (m/f/d) Ref. 70631

Customer & Project Support Specialist (m/f/d) Ref. 70631

Shape the future of one of the world’s leading aviation brands

For our client—a globally renowned provider of maintenance, repair, and technical services within the aviation industry—we are seeking a dedicated Customer Support & Project Coordination Specialist (m/f/d) to join their team in Hamburg at the earliest possible date.

This position is to be filled on a temporary staffing basis (contract assignment) for the period from December 1, 2026, to May 31, 2029.

In this multifaceted role, you will coordinate and manage internal client orders, support project and technical departments with administrative and organizational tasks, and ensure professional communication among all stakeholders. In doing so, you will play a vital role in maintaining smooth operational processes and high service quality.

Your Opportunity

Are you looking to take on a central, cross-functional role—collaborating with internal clients, technical departments, and project teams—while actively contributing to the success of complex aviation projects? If so, this position offers you the chance to apply your organizational and commercial skills within a dynamic, forward-looking environment. Your Responsibilities

Processing and coordinating intercompany customer orders
Clarifying technical and commercial matters in close coordination with internal stakeholders
Creating, processing, and finalizing orders within various IT and SAP systems
Tracking customer orders and preparing analyses, overviews, and status reports
Coordinating and organizing internal meetings
Communicating with customers regarding order status, deadlines, and outstanding queries
Maintaining and updating order and master data across various IT systems
Organizing administrative processes, such as service provider registrations, access authorizations, and interface coordination
Assisting the team lead with administrative and organizational tasks
Preparing presentations, meeting minutes, and decision-making documentation
Supporting digitalization and optimization projects
Ensuring high quality standards by monitoring data maintenance, deadlines, and process workflows
Contributing to special assignments and projects

Your Profile

Successfully completed vocational training in a commercial field
Initial experience in customer service, order management, project assistance, or administration
Technical or construction-related knowledge is an advantage
Experience working with SAP and standard IT systems
Strong service and customer orientation
Organizational skills, with a structured and independent approach to work
Strong communication skills and a confident demeanor when interacting with various stakeholders
Negotiation skills, as well as the ability to persuade and assert oneself
Team-oriented mindset and a high degree of flexibility
Clear verbal and written communication skills
Basic knowledge of English (at least level A2)
Professional-level proficiency in German (spoken and written)

What Awaits You

An assignment at a leading company in the international aviation industry
A long-term project engagement running until at least May 2029
A 37.5-hour work week with a flexible working hours model Varied role with high visibility within the organization
Professional and modern working environment
Opportunity to work as part of a dedicated, international team
"Deutschlandticket" (Germany-wide public transport pass)
Company pension scheme
Personal support provided by Bishop GmbH

Legal
You need to hold a valid EU passport, or apply via Google for the German Opportunity work permit