Key Account Manager (Industrial Automation) - DACH (m/f/d)

Description

Moxa is a leading provider of industrial networking, computing, and automation solutions for enabling the Industrial Internet of Things.

With 30 years of industry experience, Moxa has connected more than 30 million devices worldwide and has a distribution and service network that reaches customers in more than 70 countries.

Moxa offers a full spectrum of innovative, high-quality solutions that have been deployed in a wide variety of industries, including factory automation, smart rail, smart grid, intelligent transportation, oil and gas, marine, and mining.

Moxa’s expertise gives industry partners the tools they need to harness the power of automation network convergence and make their operations smarter, safer, and more efficient.

Moxa delivers lasting business value by empowering industry with reliable networks and sincere service for industrial communications infrastructures.

Information about Moxa’s solutions is available at .

We are looking for a Key Account Manager in Germany (m / f / d) to join our team and develop our clients in the Industrial Automation Market!

As a Key Account Manager you are responsible for acquiring and growing our most important client accounts in the Industrial Automation market / ecosystem in the DACH region.

You will build and maintain a strong trusted relationship with assigned clients and be the main point of contact for all client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed.

In addition, you will bring in new business from existing clients or contacts and develop new relationships with potential clients.

For this position we are looking for a well-seasoned key account manager for our customers in the DACH region. Experience in the field of Industrial Automation networking and computing is essential.

Cultural awareness of the assigned territory and ability to fluently communicate in German and English.

Major Areas of Responsibility :

• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Strategic planning to improve client results
• Negotiating contracts with the client and establishing a timeline of performance
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analyzing client data to provide customer relationship management
• Expanding relationships and bringing in new clients

Qualifications

Education : Bachelor’s degree in business administration, or relevant technical field (engineering); Master’s degree preferred

Experience : Four to five years’ previous work experience in sales of networking and computing solutions towards the Industrial Automation ecosystem

Language skills : Fluent in German and English. Other European languages is a plus.

Required Competencies :

• Excellent interpersonal relationship skills
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Able to multitask and and manage more than one client account, prioritize, and manage time efficiently
• Goal-oriented and a organized team player
• Encouraging to team and staff; able to mentor and lead
• Self-motivated and self-directed
• In-depth understanding of company key clients and their position in the industry
• Eager to expand the company with new sales, clients, and territories
• Able to analyze data and sales statistics and translate results into better solutions
• Strong negotiation skills, with ability follow-through on client contracts
• Proven results of delivering client solutions and meeting sales goals

What We Love About Moxa!

Learning is in our DNA! We practice meaningful feedback and constantly looking for ways to improve the status quo.

We realize Global Diversity! Here in Moxa Europe, we are 70 people with over 20 nationalities (and it’s increasing!). English is our primary in-house language and it’s fun to work with so many different cultures!

We are People Friendly! We provide coffee, fruit, sparkling water on a regularly basis. Birthday Celebration, Family Day, Art-activity Support, Health Day, Sport Events, Global Cycling Tour, and etc .

come to find out more .)

We Give Back to the Community! Several voluntary-based initiatives are in place with some paid time-off for these activities.