Customer Service Representative
About EXANTE
EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.
Our proprietary trading platform enables direct market access to +1M financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency account.
We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities, all of us following the same guiding principles :
- We believe that freedom is an inherited right
- We are catalysts
- We defend privacy
- We cater to our customers to an unprecedented degree
As a Financial company, we know our investment priorities. We invest in our people.
Join us in creating a new standard for wealth management : https : / / exantecareers.com
About the Role
Reporting line : Head of Client Services
Location : Germany
Worksite : Remote
Responsibilities
- Manage client inquiries via different channels : email, live chat, and phone calls within set SLAs and KPIs
- Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach
- Liaise with internal teams to find solutions to more complex inquiries
- Navigate inquiries to the relevant departments when necessary
- Maintain a sound knowledge of our product and industry
- Maintain a positive image of our company
Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation
Regularly communicate feedback and suggestions with your line manager
Requirements
Financial markets and industry knowledge
Previous experience with tools like Intercom, Zendesk, Atlassian
- Previous experience in a brokerage / investment company
- Fluency in written and spoken English at a professional level
- Strong client-focus service skills
- Understanding of basic technical principles
- Excellent communication skills, both written and verbal
- Strong organizational skills and attention to detail
- Comfortable working in a fast-paced environment
- Ability to multitask effectively
- Comfortable with working shifts
Benefits
- Corporate benefits (choose your preferred options)
- Truly inspiring culture, pleasant and informal work environment
- Ongoing education & training programs
- Opportunity to network and connect in the Corporate Events
- Global career opportunities
- Benefits / perks listed above may vary depending on the nature of your employment with the company and the country where you work.
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