Desktop Engineer (m/f/d)

To our office in Prague (hybrid) we are seeking an experienced, energetic, forward-thinking professional to join our Information Technology group.

The role will be responsible for providing desktop engineering, GPO, and Operating System Image development services. You will work alongside App Services, Deployment Services, Applications Owners, the Core Applications group, and Information Security as part of the global client computing environment.

The expected outcome will include driving excellence in user experience.

The role requires leveraging industry leading tools and processes to provide high quality, reliable, and cost-effective desktop management services to our company's employees globally.

What you should do

Engineer & support corporate desktop Windows configurations

Understand Microsoft Configuration Manager Operating System Deployment (OSD) using Task Sequences

Design Windows deployment strategies

Manage, test, and deploy Group Policies

Respond to all incoming requests for new or changes to Group Policy

Manage priorities, timelines, and communicate with all necessary parties through deployment process

Document the environment in a customer facing format

Create and maintain all SDLC documentation

3rd-Level support and identification of root cause with strategic solutions (requests / CPRs / outages)

Working with the latest technologies

Research and master new technologies quickly

Provide technical guidance and implementation

Work closely with various teams and stakeholders such as Infrastructure, Patching & Deployment Services, Applications Owners, Directory Services, and Information Security teams

Ensure adherence to global standards, policies, and Service Level Agreements (SLA)

Collaborate across IT and business areas to develop and implement new processes that help maintain the company’s computing environment

How we see the ideal candidate

Overall Professional Competencies

Ability to take initiative and work with minimum direction in a highly demanding environment

Possess strong technical and analytical skills with an ability to adapt and rapidly learn new technologies

Proven analytical and problem-solving abilities

Exceptional customer service orientation

Strong understanding of desktop security software, specifically Microsoft Defender

Extensive technical troubleshooting capabilities

Working knowledge and understanding of the ServiceNow platform

Excellent interpersonal, written and oral communication skills with the ability to communicate effectively across all levels of an organization

Ability to present technical ideas in business-friendly and user-friendly language

Real world project management or project coordination experience is a plus

Possess a solid understanding of the tenets of computer management (Software Distribution, Active Directory, Configuration Manager, Intune etc.)

Qualifications, Skills & Experience

4+ years practical experience deploying and supporting Windows Desktops

4+ years practical experience with the following Microsoft technologies : Windows 10 / 11, Active Directory, Intune, Microsoft Entra, Group Policy, Configuration Manager Current Branch, Windows Autopilot

HS Diploma or equivalent with relevant experience in Computer Science, Computer Engineering, or equivalent experience

Fluency in reading / writing / speaking English

Ability to document and maintain Standard Operation Procedures, Work Instructions, and System Development Lifecycle Management

Conceptual knowledge of Office 365 suite and other Microsoft cloud services

Strong technical knowledge and in-depth understanding of the following

Microsoft Intune

Azure Active Directory (AAD / Entra)

Windows Autopilot

Microsoft Windows client operating systems

Active Directory Domain Services (AD / DS)

Group Policy

Dynamic Groups

Privileged Identity Management

Configuration Service Providers (CSP)

Configuration Profiles

Hybrid Azure AD Join

Intune Apps (Win32 packaging)

PowerShell Scripting

What we offer

Exciting work in a great team, global projects, international environment

Opportunity to learn and grow professionally within the company globally

Hybrid working model, flexible role pattern

Pension and health insurance contributions

Internal reward system plus referral programme

5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution

Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card

Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programmes

Up-to-date laptop and iPhone

Parking in the garage, showers, refreshments, massage chairs, library, music corner

Competitive salary, incentive pay, and many more

Ready to take up the challenge? Apply now!

Know anybody who might be interested? Refer this job!

Current Employees apply

Current Contingent Workers apply

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities.

All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.

No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status : Regular

Regular

Relocation : VISA Sponsorship :

VISA Sponsorship :

Travel Requirements :

Flexible Work Arrangements :

Hybrid

Shift :

Valid Driving License :

Hazardous Material(s) :

Job Posting End Date :

10 / 1 / 2024

A job posting is effective until 11 : 59 : 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Job Posting End Date : 11 / 01 / 2024

A job posting is effective until 11 : 59 : 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID : R295255