Client Engagement Specialist

Description

Client Engagement Specialist

Frankfurt / Berlin

With support, the Client Engagement Specialist (CES) manages all renewal aspects of the relationship with a defined set of customers.

You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive.

You will need to liaise with DJ internal teams to ensure the clients our needs are met to support the renewal. You will develop and drive successful renewals ensuring a strong revenue base for Dow Jones.

Success will be measured based on the retention rates of the Client Engagement Specialists assigned accounts. You will report to the Regional Sales Manager.

• Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan
• Provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy / ideas to turnaround
• Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
• Oversee the renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly throughout the fiscal year
• Support new sales into existing accounts to ensure maximum customer Return on investment with DJ
• Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients' business / industry, competitor solutions they are using and your client's current and developing needs.
• Understand how your clients derive value from DJ services / products, know the people involved including decision makers within those groups.
• Be a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.
• Identify opportunities for increased revenue within the set of accounts (up-selling and cross-selling) and work with other members of the sales team to follow through on such opportunities.
• Maintain accurate and appropriate client records within our systems. You will communicate with clients via telephone and email.

Required Experience :

• 1+ years of experience in customer engagement or sales
• Proficient in German and English
• Excellent project management and organizational skills with a keen attention to detail
• Proficient in Microsoft Office suite & Google Drive
• Bachelor's degree preferred.

Benefits

Comprehensive Insurance Plans

Retirement Benefits

Fitness Reimbursement and many more

LI-Hybrid

Reasonable accommodation : Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

EEO / AA / M / F / Disabled / Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and / or interview process.