Product Engagement Manager - Workplace

AXA’s One Workplace Strategic Program is aiming at standardizing Workplace IT-services across all entities of the Group. For achieving this, a solid catalogue of modern workplace solutions has been developed covering different sub-domains : devices, virtual desktop, collaboration and meeting experience.

By end of 2026 these solutions should be adopted by 110K users distributed across 45+ operating companies. Apart from drastically improving user experience, the target workplace solutions were designed based on public cloud services, enabling AXA to rationalize their IT-investments in on-premises datacenters.

Service :

As member of the One Workplace team , you steer and moderate the relationship between Workplace Global Product organization and several assigned European AXA subsidiaries (entities).

You supervise product adoption and project delivery.

Your main tasks :

• Capture business & user requirements and consolidate input for Workplace Product evolution
• Develop entity onboarding planning for all Workplace Global Products leveraging Skyline Adoption dashboard
• Understand entity product consumption (legacy and target) and opportunities for growth
• Keep track of achieved benefits for the entity in term of efficiency, security and user experience
• Epic-management : coordinate delivery dependencies between multiple product-families, product-lines and global programs
• Primary escalation level in case of dissatisfaction and conflict mitigation between all stakeholders
• Leverage the Workplace partnership dialog format for G9+Partners entities
• Active contribution to the agenda and organization of entity-focused communication events : Workplace Product Lines Community Service Review, One Workplace Newsletter, Workplace Products Community Roadshow, ...

Deliverables :

1- Ensure success of your pool of entities :

In collaboration with each product line and entities’ project manager

• Enforce Workplace deployment method and contribute to its continuous improvement
• Support both product and entity into achieving in time, in quality and in budget the migration projects, provide accurate risk and issues view to the whole organization

2- Actively contribute to roadmap build :

In collaboration with each product line and the local IT market

Engage with CIO / CTO and workplace teams in the entities to agree entity onboarding and roadmaps for deployments

3- Prepare and steer steering committees with each if the entities

In collaboration with each product line and the local IT market

• Ensure the operational governance is in place and run smoothly
• Set-up and run required monthly governance to open dialog between the entity and the global workplace organization to define priorities and manage issues in a partnership spirit.

Qualifications - Externe

Mandatory Technical & Functional expertise

• Senior Project management with Minimum 3 years in IT operations or IT consulting focusing on Workplace
• Excellent inter-personal skills and Team-player
• Results-oriented and self-motivated
• Rigorous and organized
• Ability to engage with and manage senior stakeholders across an international footprint
• Ability to interact with technical experts and with process owners
• Excellent verbal and written communication skills in English

Preferred Technical & Functional expertise

• Experience with workplace infrastructure solutions
• Able to work on multiple simultaneous tasks with limited supervision
• Manage and prioritize tasks and time efficiently. Be able to work under pressure and meet deadlines.
• Knowledge of ITIL disciplines
Vor 11 Stunden