HOTO Support Engineer

About the company -

Rakuten Symphony is a Rakuten Group company, providing global B2B services for the mobile telco industry and enabling next-generation, cloud-based, international mobile services.

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

Let’s build the future of mobile telecommunications together!

About the Role :

As a Handover to Operations (HOTO) Support Engineer, you will be responsible for managing the end to end deliverables for RAN cell sites, City Pop (CP) & Distri Pop (DP) sites, and CDCs within our cloud native telecom infrastructure.

You will work closely with network engineers, operations teams, and vendors to ensure the smooth handover to Operations.

Employment type : Fixed term employment

Duration : 2 Years

Key Responsibilities :

Daily tracking and reporting of overall status of HOTO punch points and overall status for RAN cell sites, City Pop (CP) & Distri Pop (DP) sites, and CDCs.

Tracking, managing and driving key blockers to resolution and maintaining issue register

Perform first level engagement with the internal & external stakeholders

Daily follow up and closure of HOTO blockers for RAN cell site, CP DP sites and CDCs

Uploading documents and ensuring sanity of documents in Symworld

Supporting in automation of daily simple tasks and dashboards

Initial preparation of acceptance certificate towards customer

Liaise with cross-functional teams, vendors to diagnose and resolve the technical issues including hardware, software, and network configurations.

Create and maintain detailed documentation of troubleshooting procedures, artefacts and knowledge base articles for future reference

Ensuring the readiness for each milestone

Preparation relevant document to be presented in executive CAB for planned CRs.

Manage vendor relationships and contracts to optimize service delivery and cost-effectiveness

Supporting in admin issues (for example providing cluster access etc. to SI partner resources)

Qualifications :

Bachelor's degree in Electronics & Communications, Computer Science, or a related field.

Minimum of 2 years of experience in telecom network, data centre support or a similar role.

Strong understanding of telecom network architectures, protocols, and technologies (e.g., IP, MPLS, Ethernet).

Able to work collaboratively with internal and external stakeholders, partners to ensure alignment to technical and business requirements.

Knowledge of network management tools and systems.

Excellent problem-solving, analytical, and troubleshooting skills.

Strong communication, interpersonal, and presentation (MS excel, power point) skills, both verbal and written.

Ability to work independently and as part of a team.

Preferred Qualifications :

Familiarity with cloud-based infrastructure and technologies.

English and German Language skills

Benefits :

Competitive salary and benefits package.

Opportunities for professional growth and development.

Collaborative and supportive work environment.

Chance to work on cutting-edge telecom technologies.