Delivery Manager - Supply Chain Consulting

There is never a typical day in the Genpact Supply Chain Service Line, but that’s why people love it and thrive here! You’ll work externally with clients to help identify their most pressing supply chain and operational challenges, and internally collaborate with your colleagues to design, develop, deploy, and support solutions.

SCM team members work on multifaceted projects that demand analytical thinking, creative problem-solving, effective communication and strong interpersonal skills.

You’ll work with clients to improve their strategies, processes and operational alignment. Our focus is on technology-enabled business transformation.

Projects range from short, multi-week assessments to phased multi-month design and implementations and everything in-between.

The variety of projects provide team members with a dynamic and highly challenging opportunity to grow and learn.

Your Role

Delivery Managers enable our project teams to successfully deliver client engagements within budget and on schedule while ensuring goals and objectives are met.

This person partners with clients and internal teams to unearth additional opportunities for Genpact solutions and services within the client.

Typical responsibilities include :

• Manage project teams in the delivery of client engagements
• Guide teams in designing solutions to meet client needs
• Contribute to the development of various service offerings
• Contribute to practice thought leadership, body of knowledge and service development
• Participate in the development and cultivation of client relationships
• Support business development and sales teams for both follow-on and new sales efforts
• Coach, mentor and further develop practice staff

Qualifications

• Bachelor’s degree in supply chain management, industrial engineering, or other relevant degree; MBA preferred
• Demonstrated experience in management consulting with functional knowledge in supply chain, demand or supply planning, S&OP or after sales service operations
• Experience with full program management including leading multiple workstreams and teams of consultants in the delivery of client engagements;

full life cycle project management experience, including financial oversight and tracking

• Experience leading client workshops in change management or other consulting methodologies
• Knowledge of supply chain systems, processes and data, and business operations
• Experience in software implementation (ERP, Advanced Planning Solutions, etc.) is a plus
• Willingness to own overall budget, finances and program AOI
• Ability to advocate for and influence clients, a plus
• Exceptional drive, excellent interpersonal skills and the ability to communicate effectively, both verbally and in writing, and to immediately contribute in a team environment while developing client relationships
• An ability to manage multiple priorities and perform well in a fast-paced environment, while maintaining a high level of client focus
• Ability to uncover an interest in expanding solution footprint within the client operations
• Experience with preparing Statements of Work, estimating, negotiating to promote add-on services to client
• Strong work ethic and high attention to detail, with a desire to learn
• PMP, CPIM or other relevant certifications a plus

Location and Travel

The nature of our business requires travel to client locations. Travel tends to fluctuate depending on specific project and client needs.

About Us

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.