Customer Success Manager (m/f/d)

Your mission

At sewts we automate what others can’t. Gripping of deformable materials like textiles is a task most humans see as intuitive and simple.

However, this is a complicated task for robots as they lack the detailed and contextual understanding of where and with what level of sensitivity to handle these textiles.

As deep-tech enthusiasts, we teach industrial robots human perception skills. With over €10M in funding we will bring automation to the €1,500bn fashion industry to achieve our long-term vision.

Enabling robots to fully automate clothing production.

You will make the difference! We have built a high-performance culture where efficient target achievement and consistent development is at the core of our company philosophy.

We are working independently with ownership and a strong motivation to go the extra mile. We are setting our goals high, enjoying our daily challenges, while loving to share a laugh with our fellow team members.

We are a diverse team, with many different nationalities, which values direct communication and open feedback.

You will be an integral part of our Product and Operations Team, which is responsible for collaboration with our external suppliers and customers to guarantee the smooth delivery of every sewts.

VELUM system. They are defining timelines and measures for system adaptations and will provide troubleshooting support and on-site feedback where needed.

In a nutshell, they act as the primary contact point with all our customers until successful site acceptance and therefore a happy customer is achieved.

As our new Customer Success Manager (m / f / d ) you will be an integral part of the Product and Operations Team. You will own our customer success life cycle and provide exceptional support to our key accounts and customers ranging from assessing customer sites fit for our first product sewts.

VELUM to in-site feedback. You will be leading the communication and facilitation needed between internal and external stakeholders and will be coordinating and driving these installation projects from first site visit to final customer approval.

How you will create an impact with us :

• Taking full responsibility for the entire product lifecycle development and acting as a Key Account Manager for our key customers;
• Assessing the customer facility, existing hardware, software and infrastructure to define requirements for the engineering team and make necessary CAD adaptations & drawings;
• Project management and tracking of schedules, to fulfil given timelines and collaborations regarding needed changes with customers, external partners and suppliers to fulfil on-site requirements;
• Owning the entire customer success lifecycle;
• Taking full responsibility for successful Site Acceptance Tests, Production Ramp-Up and Operator Training, Supporting our Service Team with in-site feedback;
• Willingness to travel for 15-20% of the time, primarily within central Europe.

Your profile

• Bachelor's degree in technical studies like Mechanical-, Industrial- or Mechatronics Engineering or an apprenticeship;
• 2-3 years of first professional experience in a customer success, key account manager role or project management of multi-party projects;
• Previous working experience with CAD and design skills;
• A strong passion for automation technology and love for building machines, tools and creating processes around it;
• Mandatory professional working proficiency in German and Eng lish (written and spoken);
• A hands-on, proactive work style, with the ability to skillfully articulate and present your ideas.

Why us?

• Be a part of a leading robotics and automation startup in Munich and leave an impact from day one;
• Develop your personal and professional skills with numerous opportunities; e.g., a yearly Learning and Development budget, Growth and Learning days, Udemy and Medium subscriptions;
• Benefit from our Remote Work Policy, where you spend 60% of your time in the office with your team members and 40% in Mobile Office;
• Engage in regular team events (e.g. barbecues, summer parties, ski trips and laser tag);
• Enjoy life in Munich with a competitive salary package, VSOPs, and additional monetary benefits.

Your Talent Partner

We want to ensure a smooth recruitment process for you. If you have questions or would like to know more about this role, your Talent Partner, Fatima, is there to support you.

You may use the following channels to connect with her :

Email : [email protected]

WhatsApp : 004915777444352

About us

At sewts we are automating complex processes by teaching robots human-like perception skills. We are a young, ambitious, and diverse team of eight different nationalities with the mission to become the global go-to Partner for automated processing of deformable and soft materials.

We are always willing to push our boundaries to reach our goals and targets, while learning from the daily challenges of an emerging startup.

We are always on a hunt for likeminded individuals who are passionate about robotics automation, AI and courageous to create an impact. Are you ready?