Warehouse & Distribution Specialist (Logistics & Customer Service) (m/w/d)

Your mission

We are a global supply chain provider and part of a major automotive group. Over 20 years, we've grown from leading automotive distribution to an integrated global logistics company.

We're now seeking an experienced, motivated, and customer-focused specialist to join our Warehouse & Distribution team. The ideal candidate will have a strong background in customer service and technical / operational aspects of Warehouse, Distribution, and Road Freight services, contributing at local, regional, and European levels.

As part of the European Warehouse, Distribution, and Road Freight team, you'll support customer-focused development in logistics, SCM, and road transportation, while also assisting with sales and technical product development.

Key responsibilities :

• As a forwarding merchant (m / f / d), you are responsible for supporting your existing customers in all matters relating to the operational handling of shipments
• You will coordinate, prioritize and monitor order control, processing of incoming and outgoing warehouse shipments.
• You organize courier trips for shipments, keep statistics on transport incidents and evaluate them.
• You process and plan the loading space registration of different loads (Groupage, LTL, FTL, Courier, etc.) and ensure that deadlines are met
• You are the contact person (m / f / d) for returns and complaints processing
• You check incoming orders and supplier invoices, record shipments and create shipping documents and outgoing invoices
• You communicate with assigned contractors regarding the transport processing in incoming goods, outgoing goods, customs clearance and distribution
• You communicate directly with customers as well as with all internal departments and ensure a good flow of information
• You will maintain and expand relationships with partners (3rd parties)
• For a forwarding merchant, a diverse and varied range of tasks awaits you, including quality monitoring and contributing new ideas to actively improve processes while cooperating with other teams

Your profile

• You have an education as a forwarding agent or a comparable commercial education in logistics or experience in the logistics industry
• At least minimum 3-4 years of Specialist Logistics Services experience in Warehousing, Distribution and Road Freight services.
• Excellent knowledge and understanding of contract logistics operations and overland transportation is required, additional knowledge of customs, ocean freight, air freight is a plus.
• You have experience in dealing with key performance indicators (KPI's) as well as an understanding of warehouse management systems and process flows.
• In addition, experience or knowledge in dealing with customers from different industries is desirable.
• You have a strong customer orientation, good communication skills and a friendly and open personality
• You enjoy working independently and on your own responsibility
• You speak English (B2+ or better), above that any other European language is welcome
• You have team spirit and social skills with the ability to fit in well in intercultural team
• Technical knowledge of MS Suite (e.g. Excel, Word, Outlook, PowerPoint, etc.) and standard logistics software (TMS, CRM, etc.).
• You like to travel in Europe for business from time to time

Why us?

Join us and unlock your potential with the following benefits :

• Work-Life Balance : Flexible working hours and hybrid working model.
• Generous annual leave allowance of 30 days.
• Convenient location accessible by car, train, or bicycle, with a subsidy for public transportation.
• Fitness Programs : Enjoy complimentary fitness studio membership.
• Daily breakfast and lunch provided in the office.
• Monthly lunch vouchers.
• After probationary period : subsidy for Language courses (German, English, or Korean).
• Interesting and challenging work opportunity in a rapidly growing company.
• International and multicultural work environment with wide connections all over the world.

If you are looking for a chance to apply your knowledge and implement your ideas while being recognized for your unique contributions, we would love to get to know you and show you why a career with us can be a great opportunity for you.

Please send us your CV and cover letter including your earliest possible start date and salary expectation. We are looking forward to getting to know you.

About us

Glovis Europe GmbH operates as the European subsidiary of the South Korean group Hyundai GLOVIS and is a growth-oriented service provider in the field of supply chain management with a focus on automotive logistics.

Since our founding around 18 years ago, we have been able to establish ourselves as one of the leading companies in the top logistics class, the logistics of finished vehicles, and have always placed great emphasis on continuous and sustainable growth.