After Sales Specialist (m/f/d)
Your responsibilities :
- In collaboration with dealers, vendors and internal teams, you ensure a seamless after-sales experience and take care of all matters related to claims and returns.
- You take an active role in advancing our after-sales activities by making suggestions on process improvements and how to implement them.
- By sharing and exchanging your technical knowledge with the Tech Support team, you keep each other up-to-date about products, trends, and highlights in the market.
- You will support our warehouse teams in all processes related to shipping and returns.
- Together with your team, you develop new tools and After Sales activities and share those with our customer service teams, tech support and external sales representatives.
You bring along :
- You have already gained relevant experience in a role related to after-sales or customer support.
- With your deep knowledge about the Powersports industry, especially about motorcycle parts and products, you will assist our customers in the best way.
- Besides being fluent in English, ideally a satisfactory level of any other languages (e.g. French, Spanish, Italian etc.
both written and spoken, helps you within our international business relations.
- You are open-minded, communicative and have a distinct service and customer orientation.
- Good knowledge of the most popular MS Office programs (Word, Excel) is necessary for this position, experience in using an ERP system is seen as advantage.
What we offer :
- A secure job in a constantly growing company
- A multinational team with colleagues from all over the world and an agreeable working atmosphere within the Powersports industry
- Flexible working times in full and part time and modern working equipment.
- Onboarding and support for new employees
- Regular employee events, excursions, guided motorcycle tours and special sales events
- Company bike leasing and a job ticket for the regional public transport
- Company health management with organized health days, check-ups, group sport activities, contribution to fitness center membership fee, etc.
Are YOU interested?
We are looking forward to receiving your application!
Click on "JOIN OUR TEAM!" to be redirected to our applicant portal and upload your documents.
We value diversity and therefore welcome applications - regardless of gender, nationality, ethnic and social origin, religion / belief, disability, age as well as sexual orientation and identity.
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