Director of Procurement - German Speaking Markets

Teleperformance is where inspiration meets innovation and where we empower individuals to redefine the future. For over 45 years, we have revolutionized business operations, leading the way in intelligent, digital-first solutions that simplify processes and supercharge results.

In 2023, we achieved an outstanding revenue milestone of more than €10 Billion, and with the recent acquisition of Majorel, our global team has expanded to 500,000 employees across five continents while serving more than 170 countries, proficiently serving over 300 languages and dialects.

Teleperformance isn't merely a workplace; it is globally certified as a Great Place to Work in 72 countries with a client portfolio that spans dynamic sectors such as Ad Sales, Cloud Sales, B2B Sales, Collections, Banking, Insurance, Travel, Healthcare, and Trust & Safety.

Our company’s culture is an environment that thrives on diversity, equity, and inclusion. Where innovative ideas transcend boundaries, and every voice is heard and valued.

Welcome to a place where your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

Director of Procurement - German Speaking Markets (m / f / d) The Opportunity

The Procurement Director of Teleperformance GSM is a hands-on member of the regional procurement team, who delivers value by strategically procuring goods and services, and consistently achieves cost reductions projects initiatives.

He / she applies, improves and develops uniform and reliable procurement processes.

Director of Procurement The Responsibilities

• Lead procurement functions for GSM purchases in categories such as but not limited to, IT Hardware, IT Software, Real Estate & Facilities, Recruitment & HR Benefits, Marketing, Branding, Education, Consulting.
• Develop a procurement vision and a concise communication strategy for the region / country within scope, and translate vision into actions.
• Partner with Procurement Service Center (PSC) on activities related to systems, reports, contract management, vendor accreditation, VRA and strategic categories management.
• Work in alignment with TP Global Procurement team to ensure the rollout of categories according to preferred vendors and brands in the region / country within scope.
• Ensure full utilization of TP internal stakeholders, thru synergies, to increase the efficiency and effectiveness of the inbound supply chain process.
• Lead the GSM procurement team and own the activities of hiring, training, coaching, development, assessment and management of team members.
• Demonstrate the ability to lead and collaborate with cross-functional teams (local, international and corporate).
• Oversee the PO process and POs management.
• Develop and drive RFI, RFP and RFQs, and conduct regular re-bidding for existing vendors to ensure TP benefits the best TCO price.
• Assist in review of Capex projects to ensure costs are aligned with TP Group policies.
• Ensure P2P processes are in accordance with the TP Global Procurement policy.
• Build a cost reduction program, with short-, medium- and long-term initiatives.
• Demonstrate the ability to improve processes via structured approaches, like Lean Six Sigma methodology.
• Oversee vendor qualifications to mitigate procurement risks, and manage compliance with TP Group Policies and governmental requirements.
• Partner with Legal on contract review process for all vendor contracts to ensure most favorable position and reduce after-sale risks.
• Participate and comply with the Vendor Risk Management program.
• Lead the Supplier Performance-Risk Analysis and Development, and conduct corrective actions.
• Lead the reporting on categories spends, and work with the Finance department for validation.
• Serve as the primary contact for procurement related questions, training, policies and procedures, interpretation and alignment for all TP GSM departments.
• Meet regularly with TP internal customers departments to ensure their understanding of existing policies and procedures, to receive their recommendations for enhancements, and to develop, communicate and implement new / revised policies.
• Demonstrate a high degree of maturity and ability to successfully lead through difficult situations.
• Deliver results over KPIs, notably but not limited to, cost savings and lead time reductions.
• Improve the financial and competitive position of the company.
• Develop, communicate and manage KPIs results.

Director of Procurement The Qualifications

• Degree in Procurement, Sourcing, Business or related field.
• Minimum of 5 years of procurement experience, with at least 3 years in a supervisory role.
• Hands-on work approach over business processes and spends
• Results-oriented and metrics-driven work approach over procurement and vendor management.
• Track record of spend optimization, devising and implementing policies across international divisions.
• Fluent in German and English

With Experience in...

• Procurement
• Strategic sourcing
• Project management
• Contract Management
• Building a vendor base
• Vendor Risk Management and Audits
• Supplier development, and QBR / ABR management

Pre-Employment Screenings

In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.

Important Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such submissions.

Is There a Fine Print?

No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles.

We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.