Service Delivery Specialist POS (Hospitality background)
About HRS
HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.
About the role
You will join our growing global service delivery team supporting the implementation of the HRS-wide portfolio of products to hospitality-related companies across Germany.
The ideal candidate will be customer oriented and passionate about digital transformation within the hospitality industry through innovative technologies and software.
Requirements
- Minimum 2 years of experience in the support or installation & configuration of Hospitality POS products, together with the associated customer training.
- Experience of working with competitive hospitality products including PMS and Spa systems; management experience in the hospitality industry is desirable.
- Good interpersonal skills with both customers and cross-functional teams.
- Possess a passport and be available for occasional travel.
What you will be doing
- Provide telephonic / remote / onsite support for all POS products, QA skills advantageous.
- Ensure accurate and timely updates of logged support issues on the in-house call logging system.
- Research and test problems to confirm, isolate and identify root cause and propose / document resolutions / future mitigation.
- Assist with the occasional implementation, testing and writing of documentation
- Test and troubleshoot new versions prior to release.
- Prioritize numerous issues of varying severity & service levels and deal with them accordingly.
- Log and manage support cases with 3rd parties.
LANGUAGE REQUIREMENTS :
Fluency in German and English, both written and spoken
WE OFFER :
- Opportunity to grow inside the global organization.
- Motivating remuneration package.
- Competitive annual bonus scheme.
- Remote / flexible working.
Service Delivery Specialist POS (Hospitality background)
You will join our growing global service delivery team supporting the implementation of the HRS-wide portfolio of products to hospitality-related companies across Germany. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including...
Service Delivery Specialist POS (Hospitality background)
You will join our growing global service delivery team supporting the implementation of the HRS-wide portfolio of products to hospitality-related companies across Germany. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including...
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