Technical Support Engineer (SWIFT)
Description
- To respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve.
- To assist field engineers in diagnosing, troubleshooting, and debugging sophisticated optical / electro / mechanical equipment, computer systems, coupled with software solutions.
- Working on challenging problems requires in-depth system knowledge and a sound understanding of operating principles.
- Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results.
- To collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction.
- Travel within the region and worldwide to support escalated issues on-site on short notice.
- Create document content relative to troubleshooting processes, technical findings, provide service and postmortem reports.
- May be involved in tool installation, relocation, and upgrade of equipment
- Provide Technical Training
Minimum Qualifications
Master's Level Degree , Bachelor's Level Degree or work experience of at least 1 year
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