Quality Manager

About TELUS International

TELUS International (NYSE : TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions.

With almost 75,000 team members and delivery centers across 32 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.

The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support.

Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries.

The company serves clients in over 50 languages.

Find out more at https : / / www.telusinternational.com /

Role overview :

Are you looking to develop your career and take on larger responsibilities in an exciting and growing business environment?

You have significant experience in coaching, are able to motivate and encourage the team to achieve the objectives and standards set?

You also have training experience and quality is something you excel at? We have the perfect job for you!

Join us as Quality Manager (m / f / d) with English

At our location in Essen

Overview of tasks :

• Leading, managing and motivating a team of Quality Analysts
• Delivering insights to continuously improve and deliver outstanding customer experience across the program
• Acting as a primary point of contact between Quality Analysts and our Business Partner
• Assuring the standards of consultative sales by monitoring quality results and progress
• Surfacing analytical insights to improve the experience of our advertisers with our team of digital experts
• Implementing and driving quality process and structure
• Responsible for the delivery of quality metrics on monthly and quarterly basis

Main requirements for the position :

• Preferred 3+ years’ experience in quality manager role or similar position
• Fluency and excellent communication skills in English
• Ability to influence other departments using data-driven analysis
• Proactivity and ability to think outside the box
• Good analytical skills and understanding of numbers
• Good understating of Business terminology and acronyms
• Excel and PowerPoint or Google suite skills
• Networking platform active user
• Can effectively present his department and the achievements externally and internally
• Energetic and natural leader who can lead and motivate a team
• Can express complex matters with simple words to both technical and non-technical audiences
• Readiness to work from the office

We will offer :

• Fixed remuneration
• Freedom to implement your own ideas in a highly motivated team
• Close cooperation with other departments
• Internal training and learning opportunities
• Career opportunities in our international company

Apply now and join our team!