Senior Client Success Manager, Logistics Partnerships (Sofort einstellen)

The Senior Key Account Manager (KAM) is an equal parts advisor and operating

partner to Delivery Service Partners (DSP’s). Amazon’s team of KAMs assist and

guide our DSP business owners as they build and grow successful last mile

package delivery businesses within Amazon Logistics (AMZL). The KAM will help

kick start a net new business as well as being the bastion for expected

excellence our partners strive towards. They will guide and advise on how to

improve the businesses. The KAM will work alongside Regional on The Road (OTR)

managers in areas of dual purpose related to transition of responsibility of

execution of planning and DSP capability.

The KAMs find and execute value-creation opportunities and manages the DSP

relationship across the entire lifecycle of the business, with focus areas

around DSP sentiment, safety, compliance, performance and reliable capacity.

As trusted advisors, KAMs work alongside DSPs to help solve their biggest

challenges at a programmatic level; influence their business planning and

strategy; and look around corners to identify obstacles and recommend

solutions, ensuring DSP owners make effective business decisions and are set

up for success, whilst working to deliver quality.

The KAMs will work closely with a portfolio of owners at different stages as

they set strategy, help drive accountability and engagement, and motivate and

track key performance metrics. They will collaborate frequently with a wide

array of integrated internal stakeholders such as Partner Relations (PAR),

Value Added Service (VAS), Legal, fleet and network health to name a few. The

KAM’s support owners by removing obstacles and improving financial,

operational, and safety practices at the network level. They facilitate and

execute Monitoring and Enforcement Policies (MEP) and build two-way feedback

channels with OTR teams, DSPs and WWEU Product and strategy.

The KAM will be required to work flexibly and will be required to travel

between multiple sites to engage with business owners weekly to carry out

their role effectively. The role is field based and requires a significant

level of travel.

Key job responsibilities

Safety : Partnering with OTR Safety and OTR Regional Managers to ensure

business safety compliance.

Performance : Guiding owners as they scale their business and manage

operational issues, ensuring they have resources in place to effectively ramp-

up operations and prepare for peak period.

Performance : Supporting owners as they onboard to the program and prepare to

launch (this will be on the basis of a net new launch only)

Performance : Coaching business owners to run compliant, safe and high

performing companies (SLS metric deep dive)

Experience : Identifying workflow inefficiencies and working to formulate and

implement operational improvements at the network level and to improve the

individual DSP owner experience.

Experience : Developing the relationship between Amazon and our DSP partners

DSP sentiment improvements)

Experience : Communication alignment to DSP business owners following close

collaboration with OTR partners.

• Be the voice of the DSP within and represent them within the AMZL business.
• Coach and ensure effective upskilling and utilization of tools.
• Deep dive to identify customer metric improvement opportunities.
• Champion the consistent application of Last Mile processes within Delivery

Stations challenge UTR processes that impact OTR.

Improve driver standards to protect brand image

A day in the life

You’ll be based at one of our sites. Being on site allows you to stay close to

every part of the delivery process and means you have visibility of everything

to guide our logistics partners. You’ll look after all elements of our partner

relationships, from getting the contracts in place to keeping track of

performance.

This role is all about clear communication. A fluent level of German (written

spoken) are needed for the role. You’ll be in daily contact with the

partners you manage to make sure they have everything they need to carry out

deliveries on time.

About the team

Amazon Logistics, or AMZL, handles last mile’ delivery duties in partnership

with third-party distribution businesses. We utilise creative thinking and

continuous improvement initiatives to get millions of physical products into

the hands of our customers. Our goal is to make our customers’ delivery

experience as smooth as possible and roll out global delivery solutions for

our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our under the roof’ associates process

millions of products for dispatch to our delivery teams. Our team is people-

focused and supportive, particularly as lots of our people work through the

night. We focus mostly on operations, with 247 shifts in most of our

locations.

Every year, we continually raise the bar for customer experience with new,

innovative delivery services. We look for new ways to overcome industry wide

logistics challenges and new ideas to reduce our carbon footprint, supported

by a portfolio of cutting-edge vehicles (including Electric Vehicles) and

technology to help us do just that.

BASIC QUALIFICATIONS

• Bachelors degree.
• Experience : Prior professional experience in Operations, Last Mile or

account or relationship management, small business logistics, or

retailvendorsupplier management.

• Experience working with third party resources on a regionalnational scale.
• Experience working with a contingent workforce in a business with peak

seasons.

Strong analytical capability track record of digging into data and finding

solutions for a variety of operational problems.

Flexibility to work occasional non standard working hours as business

demands during peak periods.

C1+ level of English and German.

PREFERRED QUALIFICATIONS

Experience leading process improvements through Lean process, Kaizen, and

Six Sigma.

• Experience project planning in ambiguous environment
• Strong communication (public speaking and writing).
• Enjoys analytical work and using data to provide thought-provoking and

workable solutions.

Proven experience of helping teams achieving goals.

Amazon is an equal opportunities employer. We believe passionately that

employing a diverse workforce is central to our success. We make recruiting

decisions based on your experience and skills. We value your passion to

discover, invent, simplify and build. Protecting your privacy and the security

of your data is a longstanding top priority for Amazon. Please consult our

Privacy Notice (https : www.amazon.jobsenprivacy page) to know more about

how we collect, use and transfer the personal data of our candidates.