Software Support Specialist

Our client, part of a global technology group with around 12,000 employees and over 100 locations worldwide, is known for its passionate, innovative, and collaborative workforce.

With a strong entrepreneurial spirit, the company provides a unique range of proven end-to-end logistics technologies, suitable for businesses of all sizes and growth strategies.

We are now looking for a motivated Remote Software Support Specialist to join their busy, growing, and successful team.

Remote Software Support Specialist

Germany or Austria - 100% home office based following initial onboarding in Germany.

€65-75K plus excellent benefits package.

To be successful in this role :

You will be a confident individual with excellent knowledge of Oracle and MySQL along with fluency in German language and proficiency in English, both written and spoken.

Other requirements for this role include :

• Completed vocational training as an IT specialist, a degree in computer science, or similar qualifications
• Good knowledge of Windows operating systems (servers and clients), with basic Linux experience being a plus
• Team player with strong communication and customer service skills
• Ability to manage complex systems and work well in a remote team
• Previous software support experience is a plus
• Understanding of warehouse management systems is a plus
• Must live in Germany or Austria

Job role and responsibilities :

• Provide remote support for software products
• Support warehouse management systems and logistics process software for customers globally through remote maintenance
• Act as a technical contact, receiving and diagnosing error messages from customers, conducting error analysis, and resolving issues using remote maintenance tools
• Document service cases in a ticket system and contribute to the company knowledge database
• Provide technical assistance to a wide range of customers 300-400 clients with support contracts
• Systems vary greatly, ranging from the latest models to systems up to 20 years old , creating a broad and diverse technical landscape
• Handle a variety of support tasks for different software and hardware configurations

Benefits :

Combines the benefits of a mid-sized company with the perks of a large corporation

A growing, future-oriented industry with career development opportunities

Tax-free benefits for purchasing goods or services, discounted lunch options

Extensive fully remote work possibilities

Modern IT equipment

Branded workwear and professional tools

Monthly employee offers through a discount portal

Company pension schemes, holiday and Christmas bonuses, special leave, and milestone payments

Business bike also available for a family member

Increased expense allowance for business trips

Financial support for on-call duties

Position Overview :

Location : Germany or Austria (100% Remote after initial onboarding in Dahn, Germany)

Type : Full-Time, Home Office Employment Contract

Onboarding :

Approximately 6 months

Initially 5 days per week full-time onsite (all travel, accommodation, and meal expenses covered)

After 3-4 months, increased home office flexibility by arrangement

Due to the complexity of the software, it takes about 1 year to acquire 80% of the necessary knowledge.