Guest Relations Shiftleader

Stellenbeschreibung

Einleitung Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our first class Guest Relations Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Guest Relations Shiftleader, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Aufgaben -Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level -Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution -Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner -Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved -Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained -Builds and maintains effective working relationships whilst promoting the company culture and values. -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Qualifikation -Experience in guest relations beneficial but not essential -Hands-on approach with a can-do work style -Commitment to delivering exceptional guest service with a passion for the hospitality industry -Ability to find creative solutions taking ownership for duties and tasks assigned -Personal integrity, with the ability to work in an environment that demands excellence -Experience of working with IT systems on various platforms -Strong communication skills Benefits A permanent employment contract Team rates for you and your friends & family at all Radisson Hotels 30% discount on all food and drinks at all Radisson hotels Free meals in the staff restaurant (only the monetary benefit is taxable) An extra day off around your birthday as a gift A bonus payment and a real gold Yes I Can! pin for every fifth year of service Employee benefits portal with further discounts and special regional conditions 550 net referral program bonus for every recruitment through your recommendation A payment for every guest you can win for our loyalty program One overnight stay as a guest in your hotel, including dinner and breakfast together with a companion of your choice within 4 to 6 months of your recruitment Free accommodation for you in our hotel for the first month if you come to us from another city Access to more than 2000 online training courses at the in-house Radisson Academy Diverse career opportunities in more than 1100 hotels worldwide Opportunity to gain experience in other hotels and broaden your horizons Forbes Magazine - 3rd place in the ranking of "Best Employers 2023 in the Travel and Leisure category” Noch ein paar Worte zum Schluss Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.