Associate Principal (Sales & Service)

Can be based anywhere in Germany - and travel to office in Frankfurt as & when needed.

Must be fluent in German & English (any other languages welcomed)

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance.

Korn Ferry works with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life.

And we advise them on how to reward, develop, and motivate their people. Our 10,000 colleagues serve clients in more than 50 countries.

Korn Ferry Digital is a scaled product business unit within Korn Ferry that develops and sells our suite of talent products and HR technology, supporting clients across six solution areas :

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership and Professional Development
• Sales and Service
• Total Rewards

Our comprehensive talent suite leverages a combination of proprietary talent IP, talent data, analytics and insights to help customers understand their workforce and existing talent gaps and deliver targeted talent interventions at scale using HR technology.

Within the sales & service solution, Korn Ferry Digital offers Korn Ferry Sell, a market leading CRM-embedded application that leverages sales methodology to support clients with real-time training and coaching with their sales opportunities.

Much of Korn Ferry Digital growth is driven by continued adoption, renewal, and expansion of KF Sell along with complementary coaching & talent offerings to support the effectiveness of the clients’ commercial teams.

Responsibilities :

Implement the S&S technology solutions in client environments. This includes supporting clients with configuration of our platform to meet their business needs.

Identify and implement client usage strategy and effectively enable clients utilizing KF solutions. Managing the client after implementation to suggest and implement feature improvements to existing business practices.

Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and / or external resources to support in delivering business strategy and plans.

Responsible for retaining clients through strong client relationship management

Responsible for building and maintaining strong relationships with senior client stakeholders (principally C-suite, VP of Sales).

Needs a deep understanding of clients’ business needs and strategic objectives and acts as a strategic advisor.

Delivers business and organizational insights, helping clients take action on adoption metrics, and finds ways to track ROI on business improvements.

Takes a lead role in conducting quarterly business reviews with senior management and other stakeholders, developing and delivering insightful presentations

Skills and Experience :

Proven success in building and driving projects within a large, complex program, including managing international, multi-cultural, and virtual cross-functional teams.

Experience working with clients in SaaS and emerging tech environments.

Ability to learn and adapt to new technologies and principles.

Ability to build consensus, create momentum, and work well cross-functionally with other departments and varying levels of management.

Comfortable partnering with Senior Leaders to drive strategy, planning, and process improvements.

Strong stakeholder management skills with focus on listening to stakeholder and customer needs.

Solid process and analytical skills tied with creative thinking and sharp decision-making abilities

Strong comprehension skills for understanding needs and concerns while developing and applying solutions.

Ability to resolve challenging issues.

Excellent, accurate, and effective oral and written communication skills.

Ability to prioritize and meet tight deadlines.

Must be team oriented and able to work with minimal supervision.

Significant personal initiative, high energy with a can do attitude and professional drive.

Proven agility to work in a fast-paced and ever-changing environment.

Exhibit and lead with strong change management skills.

Must be able to manage complexity

Must have strong customer focus

A minimum of a Bachelor’s Degree

Experience with Customer Relationship Management systems (CRM) required (Salesforce.com, Microsoft Dynamics)

10+ years of experience in a client facing consultative role, sales, business development and or account management experience preferred

Experience of operating in a sales and / or service improvement environment is desirable