Jobsuche > Dortmund > Service delivery manager

Service Delivery Manager (m/w/d) - Schwerpunkt Managed Services

All for One Group SE
Dortmund
Diese Stelle ist in deinem Land nicht verfügbar.
  • Du übernimmst Verantwortung für unsere Kunden und bist zentraler Ansprechpartner hinsichtlich operativer Themen der Leistungserbringung
  • Du übernimmst die Steuerung von komplexen Changes oder kleineren Projekten für unsere Bestandskunden
  • Du stellst die operative Einhaltung von SLAs auf Basis von regelmäßigen Reviews von Incidents, Service Requests und Changes sicher
  • Du erkennst potenzielle Verbesserungen im Rahmen des kontinuierlichen Verbesserungsprozesses
  • Du trägst dazu bei, dass die definierten Standards und Prozeduren eingehalten werden
  • Du bist erster Ansprechpartner für operative Eskalationen
  • Du legst, wenn möglich und notwendig, selbst Hand an und konfigurierst Systeme für unsere Kunden
  • Vor 30+ Tagen
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