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Service Delivery Manager (m/w/d) - Schwerpunkt Managed Services
- Du übernimmst Verantwortung für unsere Kunden und bist zentraler Ansprechpartner hinsichtlich operativer Themen der Leistungserbringung
- Du übernimmst die Steuerung von komplexen Changes oder kleineren Projekten für unsere Bestandskunden
- Du stellst die operative Einhaltung von SLAs auf Basis von regelmäßigen Reviews von Incidents, Service Requests und Changes sicher
- Du erkennst potenzielle Verbesserungen im Rahmen des kontinuierlichen Verbesserungsprozesses
- Du trägst dazu bei, dass die definierten Standards und Prozeduren eingehalten werden
- Du bist erster Ansprechpartner für operative Eskalationen
- Du legst, wenn möglich und notwendig, selbst Hand an und konfigurierst Systeme für unsere Kunden
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