Information Technology Support Specialist
Role : Onsite Support Engineer
Role Designation : Process Specialist
Location : Salzgitter, Germany
Key responsibilities :
- Application and OS Maintenance : Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
- Diagnostic Troubleshooting : Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
- Incident and Problem Management : Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
- Performance Monitoring : Monitor and address performance-related issues
- User Training and Advice : Provide advice, training, and corrections (permanent or temporary) to users.
- Documentation and Enhancements : Update or create documentation, manipulate data, and define enhancements.
- Collaboration : Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider
Requirements :
- Customer-Focused Support : Experience in a customer-focused end-user support function covering EUC and software / OS installations and support.
- Incident Resolution : Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs).
- Microsoft Product Knowledge : Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.
- Windows 7 & 10 Support : Experience supporting Windows 7 and 10 using System Centre Configuration Manager (SCCM).
- Windows 10 and MS Office 365 : Demonstrable experience supporting Windows 10 and MS Office 365.
- Provide EUC activities as part of TAF scope under onsite services
- Proven experience in Incident & Asset Management along with Imaging, PC & Software deployment
- Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician , Desktop Support Specialist , or similar positions
- Great communication skills
- German & English language proficiency
We offer to the candidates :
- Offer Permanent contract.
- Use of the international training database, which always has the latest training available.
- Transparent promotion opportunities
- Relaxed team atmosphere
- Opportunity to make international contacts.
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